Banner Staffing Services Phys Practice Patient Assistant, Banner Gateway General Surgery Clinic Phoenix

Banner Health; Mesa (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Schedules

Job summary

Banner Health is seeking a Physician Practice Patient Assistant for Registry/Per Diem opportunities in the Phoenix, AZ area. The role supports admissions, scheduling, and documentation to ensure smooth patient flow and effective communication among providers and clinical staff.

The position requires a high school diploma and is typically 8am-5pm with part-time shifts. BLS certification is required, and healthcare experience is preferred to enable accurate data collection and HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Current BLS certification required.
• Approximately 6 months of healthcare experience preferred.

Responsibilities

• Collects patient data during intake and escorts to exam rooms, recording vitals and documenting interactions.
• Assists patients with completing documents and initiates interpreter services when needed.
• Maintains clean, organized environments and supports room/tray setup as needed under supervision.
• Handles incoming calls, routes messages, and assists with mail, supplies, and forms.
• Ensures medical records are complete and compliant with state/federal laws.
• Optimizes patient flow using effective communication and scheduling coordination.

Skills

Customer service

Communication

HIPAA compliance

Scheduling

Data collection

Interpersonal skills

Medical terminology

Education

High school diploma or GED

Job description

Primary City/State:Mesa, ArizonaDepartment Name:Banner Staffing Services-AZWork Shift:DayJob Category:Clinical CareGood health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.As a Physician Practice Patient Assistant, you will provide outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health.As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.Location: 1441 N. 12th St, near 12th St and McDowell in Phoenix.As a valued and respected BSS Staffing Services team member, you will enjoy:Competitive wagesPaid orientationFlexible Schedules (select positions)Fewer Shifts CancelledWeekly pay403(b) Pre-tax retirementEmployee Assistance ProgramEmployee wellness programDiscount Entertainment ticketsRestaurant/Shopping discountsAuto Purchase PlanRegistry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. Must have availability to work Monday-Friday, typically 8am-5pmHours: Wednesday-Thursday 8am-4:30pm and Fridays 8am-12pmLOCATION: Banner Group Medical Clinic: General Surgery9305 W Thomas Rd Ste 360 Phoenix, AZ 85037***Please note these are not full-time benefitted positions**POSITION SUMMARYThis position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.CORE FUNCTIONS1. Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals. and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.2. Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.3. Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.4. Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.5. Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.6. Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Current BLS certification is required.Requires skills and abilities typically attained with 6 months of healthcare experience. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills required.PREFERRED QUALIFICATIONSWorking knowledge of medical terminology preferred.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy