Physician Office Specialist

OhioHealth Corporation; Bexley (OH); In loco; USD 19.000 - 30.000; Tempo pieno

Descrizione del lavoro

OhioHealth Corporation is seeking an Office Specialist to provide receptionist and clerical support, ensuring smooth patient flow, comfort, and satisfaction. The role includes answering phones, directing calls, scheduling appointments in the EMR, entering patient data, and verifying insurance information.

The Office Specialist must be well organized, customer-service oriented, communicative, and proficient with computer systems.

Competenze

• High school diploma or GED required.
• 1-2 years healthcare/medical office experience preferred.
• Strong communication and organizational skills.

Mansioni

• Greet patients and complete registration and insurance verification.
• Answer multi-line phones and direct calls to appropriate staff.
• Schedule patient appointments in the EMR system.
• Perform data entry of patient information and assist with forms.
• Provide general clerical support to the office as assigned.

Conoscenze

Customer service

Phone etiquette

Data entry

EMR navigation

Formazione

High School or GED

Strumenti

EMR software

Descrizione del lavoro

Job Description Summary

Provides receptionist/clerical support assuring patient flow, comfort and satisfaction. Primary responsibilities include but are not limited to: answering phones utilizing a computerized system, directing calls appropriately, scheduling patient appointments in the electronic medical record (EMR) system, data entry of patient information and insurance verification, providing support to staff members as assigned.

The Office Specialist is well organized, highly motivated, customer service oriented, expresses good communication skills, and has strong computer knowledge and skills.

Responsibilities and Duties

70% RECEPTIONIST RESPONSIBILITIES

• 1. Greets patients at arrival for appointments, initiates appropriate paperwork. Completes patient registration, insurance verification, collection of patient insurance co-payments, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information systems and billing systems. Works electronic medical record work queues to correct registration errors.
• 2. Responsible for electronic and manual insurance verification and processing of insurance paperwork. When necessary obtains pre-authorization from insurance companies. Interacts with physician offices and other third parties to obtain all necessary paperwork.
• 3. Updates patient chart electronic or paper r , obtaining patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
• 4. Answers multi line phone system, screens calls for office associates, directing to appropriate office associate, ensures appropriate phone coverage using a computerized system.
• 5. Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing documentation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
• 6. Works Industrial claims in the electronic medical record system, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers.
• 7. Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR.
• 8. Attends staff meetings.
• 9. Attends continuing in-house education seminars for further education as needed.

30% ORGANIZATIONAL/OFFICE RESPONSIBILITIES

• 1. Sorts, distributes, and mails transcription as assigned.
• 2. Orders and stocks office supplies.
• 3. Ensure office equipment, are clean and well-maintained.
• 4. Provides support to appropriate staff members as assigned.

Minimum Qualifications

High School or GED (Required)

Additional Job Description: 1-2 years previous secretarial Experience in health care or medical office or one to two years related Experience and/or training; or equivalent combination of and Experience

Work Shift and Location

Work Shift: Day Scheduled Weekly Hours : 40 Department PCP Wexner Heritage

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

About Us

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Join us! If your passion is to work in a caring environment, if you believe that learning is a life-long process, if you strive for excellence and want to be among the best in the healthcare industry. OhioHealth is recognized as a Great Place to Work Certified organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision - to be an organization "where people want to work".