Patient Care Liaison Appointment Scheduler

HCA Healthcare; Brentwood (TN); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Employee stock purchase plan

Education assistance

Flexible spending accounts

Life and disability coverage

Job summary

Parallon, a part of HCA Healthcare, is hiring a Patient Care Liaison to join our National Contact Center Management team. This work-from-home role requires you to live within 60 miles of an HCA hospital and to handle inbound, outbound, and electronic requests for scheduling patient appointments and services.

You will communicate with customers, patients, and stakeholders, document calls in our system, and strive to meet performance and quality standards while delivering compassionate,

Qualifications

• One year of customer service experience preferred.
• Work from home requires high speed internet (60 Mbps down, 15 Mbps up).

Responsibilities

• Speak with customers, patients and stakeholders.
• Process call handling for inbound and outbound contacts and document in the system.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients.
• Support the contact center's vision and strategy and escalate issues as needed.

Skills

Customer service

Communication skills

Empathy and compassion

Teamwork

Job description

Introduction

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Schedule: Must be able to work 8a-4:30 or 7a-3:30 CST

Click Link to Review Day in the Live Video:

https://m.youtube.com/watch?v=a_lOLu1_GfI&list=PLogA9DP2_vSeevHJulsV2FAw4_2uW4Bi_&index=12&pp=iAQB

Do you want to join an organization that invests in you as a Patient Care Liaison? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Care Liaison like you to be a part of our team.

Job Summary and Qualifications

As a National Contact Center Management (NCCM)Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

• Speak with customers ,patients and stakeholders

• Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system

• Ensure performance and quality standards are met

• Receive constructive feedback and coaching

• Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded

• Provide superior customer service to internal and external customers and patients

• Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

• One year of customer service experience preferred

• Work from home roles requires employees must have high speed internet 60 MB download and 15 MB upload.

Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Care Liaison opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.