Physician Office Liaison - HVC Procedures

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Yale New Haven Health Services Corp. in Connecticut seeks an experienced administrative professional to handle secretarial and liaison duties for the HVC outpatient practice.

You will coordinate cardiac procedures with pre-operative testing and serve as a key liaison among physicians, patients, and staff. Requirements include an associate degree (Medical Terminology preferred) and 3+ years in a clinical setting with strong phone and scheduling experience; Epic experience is preferred.

Qualifications

• Associate degree in related field preferred; Medical Terminology required.
• Epic experience or familiarity preferred.
• Minimum three years experience in a clinical setting, outpatient setting preferred.
• 2–3 years of intensive phone and scheduling experience required.

Responsibilities

• Performs all secretarial and liaison responsibilities, coordinating cardiac hospital procedures with pre-operative testing for the HVC outpatient practice.
• Serves as a liaison between referring physician offices, patients and in-house staff to ensure procedures are scheduled and information for patient intake is received in a thorough and timely manner.
• Works with hospital lab schedules, attending physicians/mid-level practitioners and patient needs, for both inpatient and outpatient procedures.
• Documentation and information systems: Enter and retrieve patient information for electronic scheduling and maintain accurate patient info.
• General clerical support to ensure accurate, prompt scheduling.

Skills

Excellent communication skills

Excellent interpersonal skills

Team collaboration

Organizational skills

Problem solving

Diplomacy and tact

Phone scheduling

Education

Associate degree in related field

Medical Terminology knowledge

Tools

Epic

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Performs all secretarial and liaison responsibilities, along with coordinating all cardiac hospital procedures with pre-operative testing for the HVC outpatient practice. Serves as a liaison between referring physician offices, patients and in house staff to ensure procedures are scheduled and all required information for patient intake is received in a thorough and timely manner. Works directly with the hospital lab schedules, attending physicians/mid-level practitioners and the patient's individual needs. This is true for both inpatient and outpatient procedures.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Performs all secretarial and liaison responsibilities, along with coordinating all cardiac hospital procedures with pre-operative testing for the HVC outpatient practice. Serves as a liaison between referring physician offices, patients and in house staff to ensure procedures are scheduled and all required information for patient intake is received in a thorough and timely manner. Works directly with the hospital lab schedules, attending physicians/mid-level practitioners and the patient?s individual needs. This is true for both inpatient and outpatient procedures.
• 2.Follows established protocols, works directly with patients to coordinate procedure and appointments and address their needs and concerns prior to having their procedures. Keeping physicians informed of all special request and give advance notification and reminder as necessary situations arise. Demonstrating flexibility by adapting to new and changing situation and duties based on Lab availability and patients schedules.Scheduling patients for diagnostic pre op testing and labs. Reviewing patients medication s and health history to determine pre procedure instructions. Being sure all orders are signed by physicians in a timely manner and placed on the hospital schedule correctly. Multitask and handle obstacles as they occur.
• 3.Documentation required for cardiac procedures. Ensures the timely and complete competition f all patient medical records information, H& P, diagnostic labs, testing surgical reports, etc, are all scanned into Epic for MD review.Documentation medication instructions prior to procedure. Triaging phone calls throughout the day for providers, documenting symptoms, medication refill request, and questions to ensure patients issues are handled by RN or providers.
• 4.Information Systems: Utilizes multiple (YNHH and Yale University) information systems to accurately enter and retrieve patient information required for electronic patient scheduling with a variety of care providers and the maintenance of accurate patient information.
• 5.General Clerical Support: Performs general clerical functions to ensure accurate, prompt and effective scheduling.

Qualifications

EDUCATION

Associate's Degree in related field preferred. (2 yr. Vocational School helpful.) Medical Terminology required

EXPERIENCE

Minimum of three years experience in a clinical setting, preferably in an outpatient setting, required. 2-3 years of intensive phone and scheduling experience required. HVC procedural scheduling experience preferred. Epic experience preferred.

SPECIAL SKILLS

Working knowledge of medical terminology. Working knowledge of the patient scheduling process, and associated computer application, Epic, required. Excellent communication skills required. Excellent interpersonal skills; with ability to communicate with a variety of people using diplomacy, tact and sensitivity. Ability to work collaboratively with a multidisciplinary team. Ability to understand and independently follow established protocols regarding triage of patient schedules. Excellent organizational skills and problem solving tactics required.

YNHHS Requisition ID

195751