Physician Network Support & Operations Advisor

Jobtailor; Riverside (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Altais is seeking a dedicated Physician Services liaison in Riverside, CA to manage internal and external physician relations and administrative tasks. You will support physicians and staff, monitor participation, and advocate for Altais products and processes.

The role requires strong communication, organizational skills, and deep knowledge of physician office operations, with travel up to 75% within Riverside.

Qualifications

• BA/BS degree or 4 years in managed health care administration or physician office administration.
• 2-3 years of patient and physician portals and EMR/EMH experience preferred.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Ability to use independent judgment within established policies and procedures.
• Excellent written and verbal communication skills.
• Strong understanding of physician office operations with health plans and IPAs.
• Ability to travel up to 75% within the Riverside region.
• External hires must pass a background check/drug screen.

Responsibilities

• Serve as the primary internal contact for all service lines provided by Altais to network physicians.
• Support day-to-day administrative operations and provide service to physicians and office staff.
• Monitor physician participation from entry through tenure with Altais.
• Advocate for current and future products, services, and operational processes.
• Contribute to organizational and departmental strategies and goals.
• Act as an internal and external liaison, resolving challenges and promoting positive relationships.
• Communicate physician network challenges and deficiencies, escalating issues and ensuring timely resolutions.
• Serve as first contact for physician network support for electronic network tools, deploying EpicLink and the Provider Engagement Portal.
• Provide education, training, and day-to-day support for electronic network tools.
• Participate in multi-department work groups addressing access, quality of care, and claims issues.
• Document and track tasks for Physician Services.
• Assist with onboarding new physicians and staff, including account setups, agreements, and paperwork.
• Complete administrative tasks associated with physician and office staff requests.
• Track and trend physician status changes.
• Schedule and facilitate internal and external meetings to discuss and resolve relevant issues.
• Educate physician practices on policies and procedures, medical management review processes, claims payment policies, and clinical coding processes.
• Review policies for compliance, troubleshoot provider issues, and identify non-compliant providers.
• Develop and maintain comprehensive knowledge of Altais services and product offerings
• Travel up to 75% of the time within the Riverside region.

Skills

Managed Health Care Administration

Patient Portals

EMR/EMH Systems

Microsoft Office

Communication Skills

Organizational Skills

Relationship Management

Judgment & Initiative

Flexibility

Onboarding

Data Tracking

Administrative Tasks

Policy Compliance

Education

BA/BS degree

Tools

EpicLink

Provider Engagement Portal

Job description

Altais is seeking a dedicated Physician Services liaison in Riverside, CA to manage internal and external physician relations and administrative tasks. You will support physicians and staff, monitor participation, and advocate for Altais products and processes.

The role requires strong communication, organizational skills, and deep knowledge of physician office operations, with travel up to 75% within Riverside.