Physician Liaison Specialist

Spectrum Health; Grand Rapids (MI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program (Payactiv)

Discounts directory with deals

Job summary

Corewell Health in Grand Rapids, MI, seeks a Physician Liaison Specialist to cover Ottawa County and parts of Kent County. This hybrid role is about 60% offsite and focuses on removing barriers, improving IT connectivity, education, and support to advance the care model and strengthen physician partnerships.

You will collaborate with Medical Directors, recruiters, and service lines, manage accounts, gather feedback, and deliver education to referring physicians and staff across our network.

Qualifications

• Bachelor's degree or equivalent 3 years outside healthcare sales experience with physicians.
• Experience interacting with physicians and consultants or educators.
• Frequent travel to call on accounts; valid Michigan driver's license.

Responsibilities

• Serve as liaison between Corewell Health and physician practices.
• Resolve issues, manage relationships, and promote services to providers.
• Collaborate with Digital Services, Strategic Planning, Development, Marketing and Medical Directors.
• Develop reports, gather physician feedback, and support program initiatives.

Skills

Physician relations

Healthcare sales

Travel willingness

Driver's license

Education

Bachelor's degree in business, marketing, healthcare or related field

Job description

Job Summary

This Physician Liaison Specialist will cover Ottawa County and some of Kent County. This is a hybrid position that will be about 60% offsite. Serves as a liaison between Corewell Health and the physician practices in our community. Through issue resolution, IT connectivity solutions, education and support the liaison will remove barriers and assist in activities that transform the model of care, helping providers and their staff best care for their patients. Works in a highly collaborative team environment in effort to establish, cultivate and maintain physician relationships and their partnership with Corewell Health. Executes initiatives related to increasing awareness of Corewell Health services among internal and external providers.

Key responsibilities

Key responsibilities include issue resolution, relationship and account management, problem solving, and maintaining an in depth understanding of Corewell Health and the services we offer our patients.

Essential Functions

Develops, organizes, directs, and promotes regional networking initiatives in the areas of specialty outreach clinics, continuing medical education programs, in-service events, activities to physicians and Corewell Health services in 70 Michigan counties acting as their single point of contact, developing a trust relationship to anticipate their needs, identify opportunities and solutions, and customize these solutions with appropriate matching resources. Prompt responses to their issues by working collaboratively with Corewell Health executive and medical leadership. Works closely with System Strategic Planning and Development to review market share, patient volume, intelligence, business development, organization direction, and other research information to determine strategy, growth and development, and marketing needs. Gathers continuous intelligence on the program performance, physician perception and satisfaction, industry trends, and new issue, concerns, and opportunities. Identifies trends, issues, and opportunities for service improvement and works effectively with multidisciplinary quality and performance improvement teams to drive change. A liaison to Digital Services, Strategic Planning & Development, Communication and Marketing, and service line leaders and Medical Directors in order to set appropriate priorities and to develop a strategy, business and marketing plan for service lines. Executes and implements Corewell Health communications and marketing plans, including the development of materials for service lines and physicians. Assess the interest and intentions of independent physician to join the Corewell Health Medical Group. Works with physician recruiters to place qualified physicians or providers in the Medical Group. Work collaborative with Medical Staff Affairs and physician offices to orient these new physician and providers to Corewell Health. Establishes and maintains active databases and files on each physician practice, including such data as physician preferences, suggestions, activities, issues and concerns, and key contacts. Develops and runs reports as needed. Collects, enters, reviews and analyzes physician complaint data and works with service line leaders towards resolution and process improvement. Creates a climate of effective collaboration, communication, and cooperation among a variety of disciplines, departments, and roles. Must be able to effectively collaborate and strongly influence all levels of the organization. Delivers educational content and training to referring physicians, their staff, members of the Corewell Health team, and members of the medical staff.

Qualifications

Required Bachelor's Degree in business, marketing, healthcare or a related field or equivalent 3 years of outside healthcare sales experience or professional experience working with physicians as a consultant or educator Experience interacting with physicians Frequent travel to call on accounts Valid Driver’s License from the State of Michigan

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 515 Michigan St NE - Grand Rapids Department Name Physician Relations - Grand Rapids Hosp Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. to 4:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

You may request assistance in completing the application process by calling 616.486.7447.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.