Intern Physician Relations

Spectrum Health; Grand Rapids (MI); On-site; USD 35,000 - 58,000; Part time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program

Discounts directory

Identity protection option

Retirement options

Job summary

Corewell Health in Grand Rapids, MI, seeks an enthusiastic support role in the Physician Relations team. The position focuses on maintaining electronic connectivity, processing access requests, and assisting with EpicCare Link-related tasks to ensure seamless provider workflows.

The role emphasizes documenting actions, collaborating with teams, and participating in process improvements while supporting the department's mission to deliver high-value care to patients and communities.

Qualifications

• Required High School Diploma or equivalent.
• Excellent written, verbal communication and interpersonal skills.
• Time management and organizational skills.
• Self directed and able to learn new tools quickly.
• Preferred enrollment in a university program (Associate's or Bachelor's).

Responsibilities

• Performs support tasks for department, as directed, and maintains clear and appropriate documentation.
• Acts as a team member and assists the team in improving processes.
• Maintains accountability for completing tasks and documenting actions.
• Coordinates EpicCare Link requests and maintains training collateral with teams.
• Generates and reconciles EpicCare Link reports to illustrate usage and data.
• Works with EpicCare Link analysts to improve end-user experience.
• Participates in safety initiatives and risk mitigation as appropriate.
• Handles access requests for non-employed providers and staff.
• Attests users and coordinates catalog requests.
• Supports other projects including coordination of the Physician Relations Golf Open.

Skills

Communication skills

Time management

Organizational skills

Self directed

Willingness to learn

Team collaboration

Education

High School Diploma or equivalent

Pursuing Associate's or Bachelor's degree

Tools

EpicCare Link

Salesforce

Job description

Must reside in Michigan Practice and Culture The Physician Relations team serves as liaisons between Corewell Health and the physician practices in our community. Through relationship management our priority is to help providers and their staff provide the best care for their patients. Through issue resolution, connectivity solutions, education and support, the Physician Relations team will remove barriers and assist in activities that transform the model of care. Physician Relations will work in alignment with Clinically Integrated Network strategies to build exceptional value for all patients within the communities we serve. Physician Relations, in close connection with Information Services, will be the business owner of provider and staff electronic connectivity. Physician Liaisons will identify electronic connectivity solutions for community providers and facilitate integration of those tools. All non-CH employee users report to Physician Relations. This allows PR to control access requests through Service Now, ensuring appropriate use of electronic tools. We must provide the highest level of customer service to these users to maintain continuity of care.

Job Summary

• Performs support tasks for department, as directed, and maintains clear and appropriate documentation.
• Acts as a team member and assists the team in improving processes.

Essential Functions

• Maintains accountability for completing support tasks as directed.
• Maintains clear and appropriate documentation of actions taken.
• May analyzes department processes and other Corewell Health systems encountered and makes recommendations improvements, as appropriate.
• Participates in quality monitoring activities/process improvement activities.
• Communicates, collaborates, and acts as a team player with others in order to ensure continuity and coordination of services.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Work with Liaisons to ensure community practices are connected electronically to the correct tools.
• Facilitate access requests for non-employed physician providers and staff.
• Attestation of users.
• Receive and verify catalog requests.
• Database management (EpicCare Link and SalesForce).
• Coordinate EpicCare Link request process.
• Develop and maintain EpicCare Link training collateral with both Physician Relations and EpicCare Link analyst teams.
• Solicit feedback from end-users to inform EpicCare Link application build adjustments.
• Work with EpicCare Link analysts to ensure build adjustments improve end-user experience.
• Develop communication to end users for downtime, new build, changes to EpicCare Link.
• Generate and reconcile reports from EpicCare Link to illustrate usage, orders, referrals data.
• In addition, the intern will work on other projects including administrative coordination of the Physician Relations Golf Open and other projects as needed.
• Performs support tasks for department, as directed, and maintains clear and appropriate documentation.
• Acts as a team member and assists the team in improving processes.

Qualifications

• Required High School Diploma or equivalent.
• Excellent written, verbal communication and interpersonal skills.
• Time management and organizational skills.
• Self directed.
• Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
• Ability and willingness to learn.
• Preferred Enrolled in a university pursuing an Associate's or Bachelor's degree in the area of accountability.
• May also be a recent graduate from an Associate's or Bachelor's degree program.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Location & Employment

Primary Location SITE - 515 Michigan St NE - Grand Rapids Department Name Physician Relations - Grand Rapids Hosp Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 35 Hours of Work Variable Days Worked Monday - Friday Weekend Frequency N/A

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.