Physician Liaison

Cone Health; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Cone Health in Greensboro, NC seeks a Provider Relations professional to foster strong provider relationships, collect feedback, and streamline onboarding across the CIN. The role collaborates with Quality, RAF, and QPS teams to improve care coordination and referral processes within the network.

The ideal candidate brings 3–5 years in provider relations or healthcare operations and holds an Associate's Degree; clinical licensures may be required.

Qualifications

• Associate's Degree required (or equivalent; certain professional medical licensures may be considered equivalent to an Associate's Degree).
• 3–5 years of experience in provider relations, clinical integration, or healthcare operations.
• Clinical licensures applicable.

Responsibilities

• Foster strong provider relationships through regular visits, active listening, and trust-building; establish a consistent cadence and agenda for transparent communication.
• Collect and categorize feedback, elevate key issues, and collaborate on solutions to improve the CIN.
• Support onboarding and retention by streamlining the provider experience from recruitment through 90 days of onboarding.
• Develop and support provider education initiatives; keep training materials up to date.
• Coordinate with content owners for service line-specific content management.
• Maintain working knowledge of contract terms, clinical programs, and service offerings to help providers navigate the network.
• Collaborate with Quality, RAF, and QPS teams to deliver value-driven education at the practice level.
• Strengthen connections between primary care and specialty service lines to improve referral processes.
• Track utilization trends and network engagement to identify opportunities to enhance value and control costs.
• Maintain accurate records including meeting notes and action plans; generate data-driven reports for CIN leadership.
• Cultivate community relationships and engage providers interested in joining the network.

Education

Associate's Degree

Job description

Essential Job Function:

• Provider Communication & Engagement: Foster strong provider relationships through regular practice visits, active listening, and trust-building, while implementing a consistent meeting cadence and standardized agenda to support transparent communication.
• Collect and categorize feedback, elevate key issues, and collaborate on solutions that drive continuous improvement across the CIN.
• Onboarding and Retention Support: Work with departments to streamline the provider experience from recruitment through onboarding, enhancing content, setting clear expectations, and following up through the first 90 days.
• Education & Resource Management: Develop and support new and ongoing provider education initiatives, while keeping training materials up to date.
• Service line-specific content will be managed in collaboration with designated content owners.
• Clinical and Contractual Knowledge: Maintain a working understanding of relevant contract terms, clinical programs, and service offerings to help providers navigate the network and optimize care coordination.
• Cross-Functional Collaboration: Work closely with Quality, Risk Adjustment (RAF), and QPS teams to deepen the liaison team’s knowledge base and deliver value-driven education at the practice level.
• Referral Optimization: Strengthen connections between primary care and specialty service lines to support integrated care pathways and improve referral processes across the network.
• Network Utilization and Performance Monitoring: Track utilization trends and network engagement to identify opportunities to enhance value, control cost of care, and support population health goals.
• Documentation and Reporting: Maintain accurate and organized records, including meeting notes, physician preferences, action plans, and status updates.
• Generate data-driven reports to inform CIN leadership and guide strategic decisions.
• Community and Network Growth: Cultivate community relationships and engage with providers interested in joining the network, supporting long-term growth and strategic alignment.

Education:

• Required: Associate's Degree. Certain professional medical licensures may be considered equivalent to an Associate's Degree.

Experience:

• 3‑5 years of experience in provider relations, clinical integration, or healthcare operations.

Licensure/Certification/Listing:

• Clinical licensures applicable.