Physician Accounts Receivable Supervisor

Bayhealth; Dover (DE); Presencial; USD 60.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Matching 401(k)/403(b)

Health, Dental, and Vision Insurance

On Site Child Care

Educational Reimbursement

Health Care and Dependent Care FSA

Descripción de la vacante

Bayhealth is seeking a Physician Accounts Receivable Supervisor to lead a team handling physician A/R and patient accounting across multiple campuses in Delaware. You will ensure accurate, timely billing, denial management, and revenue cycle optimization.

The role requires five years of physician A/R experience and may prefer candidates with prior supervisory responsibilities. Competitive salary and comprehensive benefits are offered for eligible positions.

Formación

• Five years of physician A/R or patient accounting experience required.
• Lead or supervisory experience preferred.
• Knowledge of Bayhealth processes and EMR systems beneficial.

Responsabilidades

• Manage daily billing activities for physician AR team of at least ten staff.
• Resolve billing issues with clearinghouse and escalate as needed.
• Maintain AR aging, aiming to reduce >90 day balances.
• Monitor denied claims and ensure timely filing and resolution.
• Review high-dollar accounts and document findings in notes.
• Identify recurring denial issues and implement corrective actions.
• Oversee QA processes and provide staff training materials.
• Coordinate system changes and impact analysis for payers.
• Ensure compliance with billing regulations and LEAN principles.
• Perform monthly rounding and reporting for direct reports.
• Maintain AR certifications and participate in department updates.
• All other duties within scope as assigned.

Conocimientos

Physician A/R

Patient accounting

Supervisory experience

Educación

High School Diploma or GED

Descripción del empleo

Physician Accounts Receivable Supervisor(Job Id 17944)

Location

US:DE:Dover

Post Date

11/4/2026

Category

Professional

Close Date

Employment Type

Employee

Description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital, Dover Delaware

Status: Full Time 80 Hours Biweekly (Exempt)

Shift: Days

SALARY RANGE:60,424.00 - 93,662.40 YEARLY

General Summary:

Ensures accurate, timely and compliant billing, insurance collections and denial resolution for a team of at least ten subordinates for all payers. The team supervised will be responsible for collecting the employed physician group’s annual gross revenue. Performs diversified information systems duties, including coordination of updates to the EMR, claims scrubber. Understands LEAN and is an agent for change.

Responsibilities:

1. Manage daily billing activities. Resolve billing issues timely with clearinghouse; holds clearinghouse responsible for timely resolution of issues. Communicates and escalates claim file transfer issues to management immediately. Implements bridge routines as appropriate to facilitate clean claim/compliant submissions.
2. Maintain the dollar value of failed claims in the Claims system to less than 1 day of A/R; reduce detailed report of system unbilled/hold accounts
3. Monitor failed claims in the EMR and ensure timely resolution. Identifies recurring errors and recommends solutions to mitigate issues.
4. Maintain A/R greater than 90 days within MGMA’s benchmark; produce and maintain monthly A/R analysis stratifying the A/R by total number of billed accounts, accounts in workstation, accounts in Denials and Appeals queues.
5. Review A/R analysis and all high dollar accounts with balances greater than $5,000; document the review in the account notes.
6. Monitor denied losses for physician accounts receivable. Identify challenges/barriers to timely filing and implement change needed to minimize timely filing denials.
7. Monitor performance by outside contractor within Bayhealth’s performance expectations.
8. Reviews quality assurance review results with staff providing as necessary education/training to address opportunities for improvement. Contributes to development of education materials for new hire and annual training competencies. Perform quality assurance in absence of department trainer.
9. Complete monthly rounding on direct reports; maintain individual rounding logs and stop light reports to facilitate communication.
10. Maintains any ARCR certifications in good standing.
11. Reviews all requests for system changes to determine the impact on payers and processes under the position’s span of control. Ensures supporting research and documentation supporting the change request are accurate and have been properly validated.
12. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): None Required
  ;
  
• Experience:

  Required: Five years of physician A/R or patient accounting experience at Bayhealth.
  

  Preferred: Lead or Supervisory experience.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree
  Related field
  
• Credential(s): Certified Revenue Cycle Specialist
  Certified Revenue Cycle Representative
  
• Experience: