Physician Account Manager

QUEST DIAGNOSTICS INC; Marietta (GA); On-site; USD 65,000 - 105,000; Full time

Job summary

Quest Diagnostics Inc. is seeking a Physician Account Manager in the Northwest Georgia region. This field-based role involves daily travel, managing key accounts, and driving territory growth through strong relationships and service delivery.

The candidate should have 3–4 years in sales or account ownership, a Bachelor's degree, and knowledge of the healthcare diagnostics landscape. Excellent communication and organization are essential for success in this role.

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
• Ability to develop and sustain strong customer relationships and strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Bachelor’s Degree required.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in their assigned Key Accounts.
• Identify and pursue up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account-specific service issues.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks thoroughly and promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Sales experience

Account ownership

Relationship building

Communication skills

MS Office proficiency

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position with daily travel throughout Northwest GA.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (includingdata, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required WorkExperience:

• Three to four years of experience in sales or with account ownership

Knowledge:

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.

Skills:

• Ability to develop and sustain strong customer relationships and strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education:

• Bachelor’s Degree Required

Licenses and Certifications

• Valid driver’s license (Required)

69840

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.