Physician Account Manager

Quest Diagnostics; Colorado Springs (CO); On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

401(k) matching

Employee stock purchase plan

Vacation time

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Job summary

Quest Diagnostics is seeking a Physician Account Manager to drive territory growth and profitability through service delivery and issue resolution across assigned sales territories. This field-based role covers Colorado Springs and statewide Utah, collaborating with Physician Account Executives to support the collaborative selling model.

Responsibilities include managing accounts, maintaining relationships, pursuing growth opportunities, and coordinating with the Customer Solutions Group to

Qualifications

• Three to four years of experience in sales or with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Bachelor’s Degree Business, Marketing or Life Sciences (Required).
• Valid driver’s license (Required).

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs.
• Ensure customer retention by maintaining relationships with current accounts.
• Drive growth in their assigned Key Accounts.
• Identification and pursuit of up‑selling and cross‑selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non‑resolution as appropriate.
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete all administrative tasks thoroughly and promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Customer relationships

Planning & organization

Communication skills

MS Office

Education

Bachelor’s degree Business/Marketing/Life Sciences

Job description

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager does not have call point ownership on any of the accounts within the geography. Close cooperation with Physician Account Executives is essential to support the collaborative selling model.

This is a field-based sales position covering Colorado Springs and Statewide Utah.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up‑selling and cross‑selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non‑resolution as appropriate
• Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications

Required Work Experience

• Three to four years of experience in sales or with account ownership

Knowledge

• Knowledge of Healthcare Industry and general economics of business.

Skills

• Ability to develop and sustain strong customer relationships; strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education

• Bachelor’s Degree Business, Marketing or Life Sciences (Required)

Licenses and Certifications

• Valid driver’s license (Required)

Pay Range

$70,000 - $83,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.