Physician Account Manager

Quest Diagnostics Incorporated; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Quest Diagnostics Incorporated in the Las Vegas market is seeking a Physician Account Manager to drive territory growth and profitability in laboratory sales, delivering service excellence and resolving issues across multiple accounts.

You will collaborate with Physician Account Executives, manage key accounts, perform business reviews, and pursue up-selling/cross-selling opportunities. Strong communication and compliance are essential.

Qualifications

• Three to four years of experience in sales or with account ownership.
• Bachelor's degree required.
• Knowledge of Healthcare Industry, specifically laboratory/diagnostics.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics, and supplies.
• Retain customers by maintaining relationships with current accounts.
• Drive growth in assigned Key Accounts.
• Identify up-selling and cross-selling opportunities with Physician Account Executives or Specialty Account Executives.
• Resolve account-specific service issues with Physician Account Executives.
• Facilitate, prioritize and resolve customer service issues with Customer Solutions Group.
• Escalate non-resolution of service issues as appropriate.
• Leverage data, sales portal and regional resources to support accounts.
• Provide continuing education to customers on new technologies and laboratory testing.
• Ensure compliance with company policies and government regulations.
• Complete administrative tasks promptly.
• Follow up communications with Physician Account Executives and customers.

Skills

Customer relationships

Planning & organization

Communication skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.

This is a field-based sales position with daily travel throughout the Summerlin market.

Responsibilities:

• Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customerneeds
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritizeand resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (includingdata, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company policies and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

Qualifications:

Required WorkExperience:

• Three to four years of experience in sales or with account ownership

Knowledge:

• Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.

Skills:

• Ability to develop and sustain strong customer relationships and strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

Education:

• Bachelor's Degree Required

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Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.