Physical Therapy Technician & Clinic Support Lead

Premier Rehabilitation; Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k Match

Health, Vision, & Dental Insurance

Paid time off

Paid Holidays

Short & Long Term Disability

Life Insurance

Job summary

Premier Rehabilitation is seeking a motivated Patient Experience Representative to join our team at multiple Lansing area locations. We pride ourselves on a patient-first approach and outstanding customer experience.

The role includes handling documentation, appointments, confidentiality, and supporting clinic operations across Haslett, Holt, Lansing, and Grand Ledge. The position emphasizes excellent interpersonal communication, leadership, scheduling, and adaptability.

Qualifications

• Excellent interpersonal communication skills.
• Leadership skills and ability to delegate tasks effectively.
• Ability to analyze staffing needs and assist with scheduling.
• Exceptional customer orientation and ability to adapt to various situations.
• High level of attention to detail and ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Create paper and electronic copies of documentation.
• Maintain patient confidentiality.
• Adjust patient appointments to ensure optimal schedule flow.
• Ensure all equipment, supplies, and office space are clean.
• Assist with exercise instruction when needed.
• Assist with training new techs.
• Delegate tasks as needed.
• Assist the clinic supervisor with supply inventory.

Skills

Interpersonal communication

Leadership

Scheduling

Customer service

Attention to detail

Multitasking

Verbal communication

Written communication

Job description

Premier Rehabilitation is seeking a motivated Patient Experience Representative to join our team at multiple Lansing area locations. We pride ourselves on a patient-first approach and outstanding customer experience.

The role includes handling documentation, appointments, confidentiality, and supporting clinic operations across Haslett, Holt, Lansing, and Grand Ledge. The position emphasizes excellent interpersonal communication, leadership, scheduling, and adaptability.