Physical Therapy Front Office/Aide

Unity MSK; Portland (OR); On-site; USD 29,000 - 34,000; Full time

Job summary

Creekside Physical Therapy & Rehabilitation in Portland, OR is seeking a full-time Front Office/Aide to join our outpatient team.

The role supports patient care by coordinating schedules, assisting therapists with home exercise programs, managing billing and insurance, and handling front desk duties in a fast-paced clinic.

Ideal candidates have front desk experience in medical settings and strong communication skills; HIPAA compliance and teamwork are essential.

Qualifications

• Front desk/administrative experience in fitness or medical settings.
• Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, or Psychology is required.
• Strong verbal and written communication with patients, staff, and healthcare professionals.
• HIPAA compliance and ability to work in a fast-paced environment.

Responsibilities

• Assist patients with exercise and modalities in clinic.
• Assist Physical Therapist in writing home exercise programs.
• Schedule patients, answer calls, verify benefits, obtain authorizations.
• Input daily billing and follow up on claims as assigned.
• Maintain clinic cleanliness and equipment.
• Communicate with referring physicians for records requests.

Skills

Front desk experience

Personal Training experience

Leadership experience

Education

Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, Psychology

Job description

Join Our Team at Creekside Physical Therapy & Rehabilitation – Portland, OR

Creekside Physical Therapy & Rehabilitation is hiring a full-time Physical Therapy Front Office/Aide to join our dynamic outpatient team in Portland, OR.

Our clinic partners closely with podiatric and orthopedic providers, fostering an integrated care model that supports exceptional outcomes and coordinated treatment plans. We're proud of our welcoming culture, where clinical excellence, innovation, and personal growth are celebrated.

Role And Responsibilities

• Assist patients with exercise and modalities in clinic
• Assist Physical Therapist in writing home exercise programs
• Maintain cleanliness of clinic by cleaning equipment, tools, tables, laundry, etc.
• Schedule patients, answer phone calls, verify insurance benefits, obtain prior authorizations and complete other basic clinic administrative tasks independently or with occasional oversight
• Input daily billing independently and follow up on claims as assigned
• Maintain current knowledge of majority of insurance requirements for authorizations, billing, etc. Assistance required for more complex insurance/authorization situations
• Provide crutch training and scooter training as assigned
• Communicate with referring physicians for records requests, progress notes, etc.

Preferred Experience

• Front Desk / Administrative experience in Fitness or Medical settings
• Personal Training experience
• Leadership experience (e.g. individual or small group coaching, small group management, sport’s coaching, etc.)

Schedule

• Monday through Friday. Individual shifts are typically 8 hours.
• Occasional Travel between clinics as needed.

Qualifications, Skills & Requirements

• Relevant experience in a Front desk/Administrative Role OR a Bachelor’s degree in Exercise Physiology, Biology, Kinesiology, Psychology is required.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Clear written and spoken communication
• Able to relay clear and detailed messages
• Able to take initiative and complete tasks with little direction
• Efficient time management
• Ability to handle stressful situations and maintain pleasant demeanor
• HIPAA compliant
• Comfortable working in a fast-paced environment
• Proficient in PC software/operations
• Motivated
• Punctual
• Team player

The Pay Range For This Role Is

21 - 25 USD per hour(NES - Milwaukie)