Physical Therapy Aide, Per Diem

Beth Israel Lahey Health; Wilmington (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Physical Therapy Aide to support rehabilitation services by assisting therapists, greeting patients, and helping with equipment and front-desk duties. The role focuses on improving patient experience by reducing wait times and maintaining a clean, welcoming environment.

Qualifications include a High School Diploma or equivalent, with preferred healthcare or rehab exposure and strong customer service.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or rehab setting preferred.
• Strong customer service skills and patient-facing experience preferred.

Responsibilities

• Assists Physical Therapists and support staff to optimize efficiency of rehabilitation services operations.
• Greet, transport, and escort patients; help them feel welcomed and comfortable.
• Assist Therapists in preparing equipment for treatment and provide ambulatory assistance as needed.
• Maintain a clean, stocked department and ensure adequate supplies and linen.
• Handle front desk duties: answer phones, schedule patients, and collect co-pays.
• Perform safety checks on equipment at shift start/end and as needed.
• Respond to supply/equipment issues to maximize useful life of items.

Skills

Customer service

Healthcare experience

Education

High School Diploma or equivalent

Students enrolled in health-related field

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s by assisting Physical Therapists and support functions in an effort optimizing the efficiency of the rehabilitation services operations. This staff position will have an impact on the patient experience by minimizing wait times and ensuring a clean, safe and welcoming environment.

Job Description:

QUALIFICATIONS

Education Required: High School Diploma or equivalent

Education Preferred: Students enrolled in physical therapy, athletic training or other health related field

Experience Preferred:

• Previous rehab aide experience

• Prior in healthcare, a clerical role and/or other positions with a strong customer service element

JOB FUNCTIONS

As part of the Rehabilitation Services team, the Physical Therapy Aide:

• Assesses waiting room status regularly, liaisons with patients to ensure comfort and wait-time satisfaction. Serves as a resource person by providing appropriate information and assistance to patients, families and visitors to improve their overall experience in the rehabilitation services office(s).

• Greets, transports and/or escorts, educates and identifies patients making the patients feel welcomed and comfortable.

• Assists the Therapists in preparing the equipment for treatment

• Provide ambulatory assistance to patients as necessary.

• Keeps department clean, free of obstacles and stocked in adequate supplies and linen.

• Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, including but not limited to covering the front desk:

• Answers phone and answers non-clinical questions about rehab services

• Schedule patients. Changes patient appointments

• Collects patient co—pays.

• Performs safety checks on equipment at start and end of shift and periodically throughout the day.

• Respond to supply/equipment issues in a timely manner to ensure availability of supplies and equipment and to maximize its useful life.

Pay Range:

$19.50 - $26.24

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled