Physical Therapy Aide

Beth Israel Lahey Health; Winchester (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk/rehabilitation services assistant in Massachusetts. The role supports physical therapy staff, improves patient experience by reducing wait times, and maintains a clean, welcoming environment.

Responsibilities include greeting and guiding patients, assisting therapists with equipment, scheduling appointments, answering front desk queries, and processing co-pays as needed.

Qualifications

• Assists the Therapists and staff to improve patient experience.
• Greets and transports patients, educates and orients them.
• Schedules patients and handles front desk duties.
• Maintains clean, stocked and safe rehabilitation area.

Responsibilities

• Assesses waiting room status and ensures comfort and wait-time satisfaction.
• Greets, transports and escorts patients to make them feel welcomed.
• Assists Therapists by preparing equipment for treatment.
• Provides ambulatory assistance to patients as needed.
• Performs front desk coverage including answering phones and scheduling.

Skills

Customer service

Front desk

Scheduling

Communication

Administrative support

Education

High School Diploma

Health field education

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description Summary

Contributes to the Hospital’s by assisting Physical Therapists and support functions in an effort optimizing the efficiency of the rehabilitation services operations. This staff position will have an impact on the patient experience by minimizing wait times and ensuring a clean, safe and welcoming environment.

Job Description

Education Required:

High School Diploma or equivalent

Education Preferred:

Students enrolled in physical therapy, athletic training or other health related field

Job Functions

• Assesses waiting room status regularly, liaisons with patients to ensure comfort and wait-time satisfaction. Serves as a resource person by providing appropriate information and assistance to patients, families and visitors to improve their overall experience in the rehabilitation services office(s).
• Greets, transports and/or escorts, educates and identifies patients making the patients feel welcomed and comfortable.
• Assists the Therapists in preparing the equipment for treatment
• Provide ambulatory assistance to patients as necessary.
• Keeps department clean, free of obstacles and stocked in adequate supplies and linen.
• Performs other administrative functions as needed to ensure the department runs smoothly, efficiently and seamlessly to the patients, including but not limited to covering the front desk:
• Answers phone and answers non-clinical questions about rehab services
• Schedule patients. Changes patient appointments
• Collects patient co—pays.
• Performs safety checks on equipment at start and end of shift and periodically throughout the day.
• Respond to supply/equipment issues in a timely manner to ensure availability of supplies and equipment and to maximize its useful life.

Pay Range

$19.50 - $26.24

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled