Physical Therapy Admin & Scheduling Specialist

Nmortho; Albuquerque (NM); On-site; USD 38,000 - 46,000; Full time

Job summary

Nmortho in Albuquerque, NM is seeking a Physical Therapy Service Specialist to handle payment collection, scheduling, and verification of patient information for the Physical Therapy Department. You will provide exceptional customer service, collect copays, process self-pay items, and ensure authorizations are up to date while maintaining HIPAA compliance and confidentiality.

A high school diploma or GED and two years of relevant experience are required, with prior authorization experience

Qualifications

• High School Diploma or GED and two years of relevant experience.
• Pre-verification and Prior Authorization experience in a medical office setting preferred.
• Ability to read, analyze and interpret medical information; maintain confidentiality.

Responsibilities

• Reviews providers schedules to ensure open appointment times are filled.
• Work in patients as needed; Schedule post-op patients without follow-up appointments.
• Maintains wait list and updates demographics as needed.
• Collects copays and collect for self-pay services (e.g., dry needling and DME).
• Ensure authorizations are up to date and HIPAA compliant.
• Support department initiatives to improve patient experience.

Skills

Customer service

Medical terminology

Coding

Eligibility & prior authorization

Phone skills

Spanish preferred

HIPAA knowledge

Data entry

Education

High School Diploma or GED

Job description

Nmortho in Albuquerque, NM is seeking a Physical Therapy Service Specialist to handle payment collection, scheduling, and verification of patient information for the Physical Therapy Department. You will provide exceptional customer service, collect copays, process self-pay items, and ensure authorizations are up to date while maintaining HIPAA compliance and confidentiality.

A high school diploma or GED and two years of relevant experience are required, with prior authorization experience