Physical Security Technician (Cleveland, Ohio)

BearCom; North Olmsted (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

401k Plan

Company Vehicle

Employee Referral Bonus

Job summary

BearCom is seeking a highly organized Program Technician to join our growing team. This role involves installing and troubleshooting low-voltage panels and related devices, leading and coaching junior installers, and guiding startup and commissioning processes across various customer sites.

Travel will be a large part of the job, with responsibilities including system testing, customer instruction, and ensuring compliance with regulations.

Qualifications

• Minimum of High School Diploma or Vocational Training.
• Five or more years of experience in security systems installation.
• Mastery knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Full understanding of local/national codes.
• Valid driver’s license and ability to clear background checks.

Responsibilities

• Installs and troubleshoots low voltage panels, wiring and associated devices.
• Proctors, coaches, and trains junior installers.
• Leads startup, commissioning, and system testing.
• Provides customer instruction on system operation and functionality.
• Schedules service and maintenance calls; documents work performed.

Job description

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively - offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

We are currently seeking a highly organized and detail-oriented Program Technician to join our growing team.

Position Summary

The primary function of this position is to install and troubleshoot low-voltage panels, wiring, and associated devices. It also provides guidance, training, and direction to lower-level Installers at a single worksite. The position performs programming and leads the startup and commissioning process. As a member of our team, we would ask for your commitment to deliver outstanding quality and results that exceed expectations. In addition, we expect personal accountability in your work. In return, we are committed to providing you with opportunities for learning and growth. We are confident you will find this new opportunity both challenging and rewarding. Travel will be a large part of this job responsibility.

We are currently seeking a highly organized and detail-oriented Program Technician to join our growing team.

Duties And Responsibilities

• Installs and troubleshoots low voltage panels, wiring and associated devices.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Support and troubleshooting of security software systems, such as Milestone, LenelS2 and DMP.
• Responsible for communicating and scheduling service and maintenance calls.
• Perform general maintenance of installed security and access control systems following established contracts.
• Ensure that all work and service is in accordance with Federal, State, and local regulations.
• Provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation. May install, configure, and support a variety of electronic security solutions.
• Support the projects and sales team as needed.
• Any other tasks and responsibilities as assigned by Management.
• Must be detail-oriented.
• Must complete other projects as assigned.
• Must be willing and able to travel, travel is a large part of this job responsibility.

Abilities

• Ability to use discretion and problem analysis.
• Ability to work effectively with others.
• Ability to work as part of a dynamic team and be flexible.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present and provide project status reports to supervisors and stakeholders if requested.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over a period of time without being distracted.
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
• Ability to multi-task and proactively balance time management, quality installation, and project budget awareness.
• Ability to be a self-starter and function and work comfortably alone and with others on projects.

Minimum Qualifications (education, Skills & Experience)

• Minimum of High School Diploma/Vocational Training.
• Must have five (5) or more years of experience.
• Must have a mastery knowledge of enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
• Must have a full understanding of local/national codes.
• Requires proficiency knowledge of OSHA, HAZCOM Regulations and comprehension of national electronic code, state and local construction codes.
• Must possess strong communication/leadership skills when working with others.
• Must have a valid driver’s license and be able to clear a pre-employment criminal background check and drug screening.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Must obtain and retain Lift certifications, and minimum OSHA 10 cert.
• Requires 75 % to 100% proficiency in Stone Security product offerings

WORK ENVIRONMENT

• The employee is occasionally exposed to extreme weather conditions, risk of electrical shock, and harsh work environments.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to:

• Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
• Use vision abilities including: close, distance, peripheral, depth, and color.
• Work in unusual and sometimes difficult positions/circumstances such as climbing ladders, scaffolding and high lift equipment; work in ducts, crawl spaces, attics, above ceilings; lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with "on call availability" and be able to travel on short notice.
• Must be able to drive a motor vehicle (day and evenings) for extended time periods.

Benefits

Stone wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll Also Receive

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus

Stone, a BearCom Company is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.