Physical Security Service Desk Technician

Unió Digital; Tucson (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Unió Digital is seeking a Physical Security Service Desk Technician in Tucson, AZ to provide remote support for access control, video surveillance, and intrusion systems. You will monitor system health, perform remote diagnostics, and implement configuration changes.

You will coordinate with field technicians for onsite work, document changes in HaloPSA, and communicate clearly with clients. A minimum of 2+ years in physical security tech support or related IT roles is preferred, with

Qualifications

• 2+ years in physical security tech support or comparable IT/network role.
• Familiarity with at least one major access control or VMS platform.
• Basic networking concepts such as subnetting, VLANs, and port forwarding.
• Strong written communication for client-facing tickets.

Responsibilities

• Provide remote support for access control, video surveillance, and intrusion systems.
• Monitor health of installed base and respond to alerts.
• Perform remote diagnostics and configuration changes.
• Coordinate field technician dispatch for onsite work.
• Document every change in HaloPSA.

Skills

Physical security support

Access control / VMS familiarity

Basic networking

Written communication

Job description

# Physical Security Service Desk TechnicianProvides remote support and troubleshooting for access control, video surveillance, and intrusion systems. Handles client requests, performs system health monitoring, and coordinates with field technicians.Full-TimeTucson, AZMid LevelApply for this RoleBack to All Roles## About this roleThe Physical Security Service Desk Technician runs remote support for our installed base of access control, video surveillance, and intrusion systems. You handle health monitoring, remote diagnostics, configuration changes, and coordinate field tech dispatch when an onsite is required.## What you'll do* Remote support for Avigilon, Rhombus, Verkada, and similar physical security platforms* Health monitoring across the installed base (camera offline alerts, controller issues)* Configuration changes (user adds/removes, schedule updates, alert tuning)* Coordinate field technician dispatch for onsite work* Document every change in HaloPSA## What we're looking for* 2+ years in physical security tech support or comparable IT/network role* Familiarity with at least one major access control or VMS platform* Basic networking (subnetting, VLANs, port forwarding)* Strong written communication for client-facing tickets* Eligible to work in the U.S.; based in or relocating to Tucson, AZYou'll always hear from usEvery applicant gets a status update within 5 business days. See our 4-stage hiring process on the careers page.## Ready to apply?Submit your resume and a few details. We review every application personally.Apply for this Role