Physical Security Remote Service Desk Specialist

Unió Digital; Tucson (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Unió Digital is seeking a Physical Security Service Desk Technician in Tucson, AZ to provide remote support for access control, video surveillance, and intrusion systems. You will monitor system health, perform remote diagnostics, and implement configuration changes.

You will coordinate with field technicians for onsite work, document changes in HaloPSA, and communicate clearly with clients. A minimum of 2+ years in physical security tech support or related IT roles is preferred, with

Qualifications

• 2+ years in physical security tech support or comparable IT/network role.
• Familiarity with at least one major access control or VMS platform.
• Basic networking concepts such as subnetting, VLANs, and port forwarding.
• Strong written communication for client-facing tickets.

Responsibilities

• Provide remote support for access control, video surveillance, and intrusion systems.
• Monitor health of installed base and respond to alerts.
• Perform remote diagnostics and configuration changes.
• Coordinate field technician dispatch for onsite work.
• Document every change in HaloPSA.

Skills

Physical security support

Access control / VMS familiarity

Basic networking

Written communication

Job description

Unió Digital is seeking a Physical Security Service Desk Technician in Tucson, AZ to provide remote support for access control, video surveillance, and intrusion systems. You will monitor system health, perform remote diagnostics, and implement configuration changes.

You will coordinate with field technicians for onsite work, document changes in HaloPSA, and communicate clearly with clients. A minimum of 2+ years in physical security tech support or related IT roles is preferred, with