Physical Security Operations Center Service Architect

Convergint; United States; On-site; USD 98,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Paid parental leave

Vehicle reimbursement plan or company-

Job summary

Convergint is seeking a full-time SOC Services Architect to lead the technical delivery of SOC software and visualization projects from design validation through customer acceptance.

You will capture customer requirements, coordinate with manufacturers and internal teams, and act as the Technical Program Manager for large PSIM, AI, and situational awareness deployments. Strong communication and leadership are essential for success.

Qualifications

• Experience delivering enterprise software or integrated technology solutions.
• Experience with SaaS platforms, software configuration, systems integration, and customer requirements gathering.
• Experience with PSIM, workflow automation, critical event management, or SOC technologies.
• Experience with video management, access control, analytics, or data visualization platforms.
• Experience with a security integrator, technology manufacturer, consulting firm, or enterprise security organization.
• Strong communication, project leadership, and problem-solving skills.

Responsibilities

• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.
• Capture customer requirements, operational workflows, and system integration needs.
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large, complex deployments.
• Configure, commission, and troubleshoot supported software platforms.
• Resolve technical, integration, and infrastructure issues throughout project delivery.

Skills

Strong communication

Project leadership

Problem solving

Customer requirements gathering

Tools

PSIM

Security Workflow Automation

AI

Data Visualization

Mass Notification

Drone-as-a-Service

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking SOC Services Architect to join our amazing culture. The SOC Services Architect is Convergint's technical delivery leader for advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service. THIS IS NOT A CYBERSECURITY ROLE** This customer-facing role owns the successful delivery of complex software and integrated security solutions from pre-sales requirements definition through commissioning. Working with customers, manufacturers, Sales, and Program Management, the SOC Services Architect ensures projects are accurately proposed, technically sound, delivered successfully, and aligned with customer operational objectives.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional SOC Services Architect.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Lead technical delivery of SOC software and visualization projects from design validation through customer acceptance.
• Capture customer requirements, operational workflows, and system integration needs.
• Validate solution architecture and coordinate implementation with customers, manufacturers, and internal teams.
• Act as the Technical Program Manager for the delivery of PSIM, situational awareness, AI and other large, complex deployments.
• Configure, commission, and troubleshoot supported software platforms.
• Resolve technical, integration, and infrastructure issues throughout project delivery.

What You’ll Need

• Experience delivering enterprise software or integrated technology solutions.
• Experience with SaaS platforms, software configuration, systems integration, and customer requirements gathering.
• Experience with PSIM, workflow automation, critical event management, or SOC technologies.
• Experience with video management, access control, analytics, or data visualization platforms.
• Experience with a security integrator, technology manufacturer, consulting firm, or enterprise security organization.
• Strong communication, project leadership, and problem-solving skills.

Technologies Supported

• PSIM / Security Workflow Automation/ AI / Situational Awareness
• Mass Notification & Critical Event Management
• Risk Intelligence
• Data Visualization
• Drone-as-a-Service

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Salary Range: $98,000 - $140,000 + incentives.

Requirements

Minimum Experience: 3-5 years in advanced Security Operations Center (SOC) solutions, including PSIM, workflow automation, mass notification, risk intelligence, data visualization, and Drone-as-a-Service.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

This posting is expected to remain open until 10/30/26