Physical Engineering Business Lead – Customer Discovery

We Love AI Jobs; San Francisco (CA); Hybrid; USD 333,000 - 370,000; Full time

Job summary

OpenAI in San Francisco is hiring a Physical Engineering Business Lead for Special Situations. This hands-on, customer-facing role requires leadership in discovery, project delivery, and translating customer insights into actionable product feedback.

You will collaborate with customer engineers, forward-deployed teams, and account managers to frame high-value design and simulation problems and guide projects to measurable outcomes.

Qualifications

• Hands-on design or build experience with CAD, simulation, or related engineering tools.
• Ability to lead customer discovery and workshops with engineering teams.
• Experience turning customer insights into reusable methods and product feedback.

Responsibilities

• Lead discovery and workshops with customer engineering teams and senior leaders to identify high-value design and simulation use cases.
• Develop use cases into significant projects with FDEs and account teams, clarifying value, feasibility, and adoption.
• Explain how AI can improve physical-product engineering, grounded in CAD, simulation, and engineering workflows.
• Build customer confidence through clear technical storytelling and credible engineering judgment.
• Maintain a clear operating cadence across priority projects with explicit owners, risks, decisions, and success measures.

Skills

CAD

Simulation

Physical product engineering

Engineering workflows

Customer discovery

Technical storytelling

Project delivery

Tools

CAD tools

Simulation tools

Job description

OpenAI in San Francisco is hiring a Physical Engineering Business Lead for Special Situations. This hands-on, customer-facing role requires leadership in discovery, project delivery, and translating customer insights into actionable product feedback.

You will collaborate with customer engineers, forward-deployed teams, and account managers to frame high-value design and simulation problems and guide projects to measurable outcomes.