Photonics Support Engineer I — Lab & Global Support

Thorlabs; Lafayette (CO); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

PTO

401(k) plan

Tuition reimbursement

Job summary

Thorlabs in Lafayette, CO seeks an entry-level Photonics Support Engineer I to provide technical support for optics, lasers, fiber, and imaging systems. The role involves lab work, troubleshooting, and collaborating with global teams to design and recommend product solutions.

The position offers opportunities to travel for tradeshows and training, with ITAR requirements and potential cross-location duties as needed by Thorlabs.

Qualifications

• Entry level to 3 years Photonics product and applications support experience.
• Lab experience with optics, mechanics, lasers, and electrical components a plus.

Responsibilities

• Provide technical support via phone, web chat & email to customers worldwide.
• Interface with multiple support teams around the world to implement best practices globally.
• Reproduce setups and create technical solutions in the lab.
• Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio.
• Develop and provide customized solutions, assist in the design of custom products.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Participate in managing the development of Thorlabs products by being part of an interactive development forum.
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel
• Develop skill in the use of test equipment to help influence the design of next generation photonics products.
• Contribute to training of new team members by sharing your unique skills.

Skills

Photonics knowledge

Strong communication

Multitasking

Lab experience

Education

Optics/Physics/Engineering degree

Tools

Test equipment

Job description

Thorlabs in Lafayette, CO seeks an entry-level Photonics Support Engineer I to provide technical support for optics, lasers, fiber, and imaging systems. The role involves lab work, troubleshooting, and collaborating with global teams to design and recommend product solutions.

The position offers opportunities to travel for tradeshows and training, with ITAR requirements and potential cross-location duties as needed by Thorlabs.