Photonics Support Engineer - Flexible Hours, Global Support

Thorlabs; Germany (OH); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

30 days of vacation

Company pension scheme

Health insurance options

Support for personal development

Wide range of health and sports activities

Leasing options (JobRad)

Free charging stations for e-bikes and electric cars

Annual company events

Job summary

Thorlabs is seeking a Photonics Support Engineer to deliver exceptional technical assistance to customers through various channels. This role acts as a critical link between the customers and the engineering teams, ensuring high-quality post-sales support.

Ideal candidates will possess a Master’s degree in a scientific discipline, hands-on experience with photonics equipment, and strong communication skills in both German and English. Benefits include flexible working hours, health insurance options, and various perks to support your professional development.

Qualifications

• Master’s degree or equivalent in a related scientific discipline.
• Hands-on experience with optical setups and laboratory environments.
• Excellent organizational skills with attention to detail.

Responsibilities

• Provide technical support via phone, webchat, and email.
• Collaborate with Engineering and Technical Support teams.
• Analyze customer applications to troubleshoot issues.

Skills

Technical support

Communication in German (C1)

Communication in English (B2)

Problem-solving

Education

Master’s degree in Photonics, Physics, Chemistry, Life Sciences

Tools

LabVIEW

Python

Job description

Thorlabs is seeking a Photonics Support Engineer to deliver exceptional technical assistance to customers through various channels. This role acts as a critical link between the customers and the engineering teams, ensuring high-quality post-sales support.

Ideal candidates will possess a Master’s degree in a scientific discipline, hands-on experience with photonics equipment, and strong communication skills in both German and English. Benefits include flexible working hours, health insurance options, and various perks to support your professional development.