Photo Services Specialist - Flexible Hours & In-Store Fulfillment

Walgreens; Chattanooga (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens in the United States is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer service transactions at the photo department.

You will own the inventory, keep supplies stocked, handle transactions and cash, promote photo products, and help maintain a clean, safe, customer-focused store environment while supporting team goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits and behaviors by greeting customers warmly and solving needs through resolution and follow-through.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports cross-training and development of store team members on photo department operations and services to ensure coverage during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant environment.
• Collaborates effectively with team members and completes additional assignments to support business objectives.

Skills

Customer service

Cash handling

Merchandising

Team collaboration

English fluency

Job description

Walgreens in the United States is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer service transactions at the photo department.

You will own the inventory, keep supplies stocked, handle transactions and cash, promote photo products, and help maintain a clean, safe, customer-focused store environment while supporting team goals.