Photo Services Specialist: Customer Experience & Ops

Walgreens; Wauwatosa (WI); On-site; USD 21,000 - 24,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer service transactions at the photo counter. You will own the department's inventory, ensure product availability, and promote photo products while assisting customers at checkout.

You will engage customers with warmth, resolve issues, and maintain a clean, safe, and well-merchandised environment. Flexibility with evenings/weekends is preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.

Responsibilities

• Engages customers at the photo counter with warmth and purpose, identifying needs to provide personalized products and services.
• Resolves customer concerns to ensure a positive and seamless experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes transactions accurately, including purchases, returns, refunds and exchanges, with cash handling.
• Maintains inventory, supplies, organization, and readiness of the photo department to align with forecasted demand.
• Supports order fulfillment (photo, online, and web pickup) with timely delivery and accuracy.
• Maintains equipment and uses store systems to support operations and troubleshoot issues.

Skills

Customer service

Cash handling

Retail experience

English proficiency

Job description

Walgreens is seeking a Photo Specialist to deliver expert photo services, digital passport photos, and support for customer service transactions at the photo counter. You will own the department's inventory, ensure product availability, and promote photo products while assisting customers at checkout.

You will engage customers with warmth, resolve issues, and maintain a clean, safe, and well-merchandised environment. Flexibility with evenings/weekends is preferred.