Photo Services Specialist — Customer Experience & Ops

Walgreens; Town of Halfmoon (NY); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in New York is hiring a Photo Specialist to deliver a distinctive customer experience through expert photo services, digital passport photos, and smooth transactions at the checkout. You will own the photo department's inventory, monitor supplies, support merchandising, and help customers with FedEx, Western Union, and digital orders while maintaining a clean, safe environment.

The role requires friendly, reliable team players who can work evenings and weekends and communicate clearly

Qualifications

• Must be fluent reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Greet customers at the photo counter and provide personalized service.
• Models and reinforces customer-obsessed behaviors and service best practices to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels and maintaining records.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services.
• Maintains photo equipment and utilizes store systems and technology to support daily operations.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution and inventory activities.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant environment.
• Collaborates effectively with team members and completes additional assignments as needed to support business objectives.

Skills

Fluent English

Job description

Walgreens in New York is hiring a Photo Specialist to deliver a distinctive customer experience through expert photo services, digital passport photos, and smooth transactions at the checkout. You will own the photo department's inventory, monitor supplies, support merchandising, and help customers with FedEx, Western Union, and digital orders while maintaining a clean, safe environment.

The role requires friendly, reliable team players who can work evenings and weekends and communicate clearly