Photo Services Specialist

Walgreens; Katy (TX); On-site; USD 21,000 - 24,000; Full time

Job summary

Walgreens Photo Department is seeking a team member to deliver expert photo services, digital passport photos, and support for customer transactions, including FedEx, Western Union, and online orders.

You will own the photo department's inventory, keep supplies stocked, monitor levels, promote photo products, assist at checkout, process transactions accurately, and maintain a clean, safe, customer‑focused environment while supporting merchandising and store goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits and behaviors by greeting customers warmly and solving needs through resolution.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promoting photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, per cash handling procedures.
• Owns inventory, supplies, organization, and operational readiness of the photo department by monitoring levels and forecasting three-week demand.
• Processes and fulfills photo, online, and web pickup orders with accuracy and timeliness.
• Provides customer support for services (FedEx, Western Union) and other offerings, following policies.
• Maintains photo equipment and uses store systems to support daily operations and problem-solve.
• Maintains a clean, organized, safe, and well-merchandised photo department and supports display upkeep.
• Supports cross-department merchandising, displays, and seasonal setups.
• Cross-trains store team members on photo operations for coverage during absences.
• Follows company policies, asset protection standards, and regulatory requirements for safety and compliance.
• Collaborates with teammates and completes additional assignments to support business goals.
• Attends training and completes e-Learnings as requested.

Skills

English fluency

Flexible schedule

Retail experience

Walgreens experience

Job description

Walgreens Photo Department is seeking a team member to deliver expert photo services, digital passport photos, and support for customer transactions, including FedEx, Western Union, and online orders.

You will own the photo department's inventory, keep supplies stocked, monitor levels, promote photo products, assist at checkout, process transactions accurately, and maintain a clean, safe, customer‑focused environment while supporting merchandising and store goals.