Photo Department Specialist: Elevate the Customer Experience

Walgreens; Rock Hill (SC); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience through expert photo services, digital passport photos, and support for in-store transactions. You will own photo department inventory, monitor supplies, and ensure product availability to meet customer needs.

The role emphasizes friendly, accurate service at the photo counter, promotion of photo products, and collaboration with team members to maintain a clean, safe, and customer-focused environment while

Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforces customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.

Job description

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience through expert photo services, digital passport photos, and support for in-store transactions. You will own photo department inventory, monitor supplies, and ensure product availability to meet customer needs.

The role emphasizes friendly, accurate service at the photo counter, promotion of photo products, and collaboration with team members to maintain a clean, safe, and customer-focused environment while