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Phone Triage Nurse M-F

Avina Women's Care

Upper Arlington (OH)

On-site

USD 60,000 - 80,000

Full time

9 days ago

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Job summary

A leading medical practice is seeking a Phone Triage Nurse to manage patient inquiries and coordination in a supportive role. This full-time position offers a 4-day work week, ideal for those seeking work-life balance and the chance to use nursing skills in a patient-centered environment. The ideal candidate will have a valid RN license, excellent communication skills, and experience in OB/GYN or women's health.

Qualifications

  • Valid and active State of Ohio Registered Nurse license required.
  • OB/GYN experience or equivalent women's health experience necessary.
  • Entry-level position focused on nursing responsibilities.

Responsibilities

  • Provide primary response and support to patient calls and messages.
  • Liaise between physicians and patients for care coordination.
  • Maintain professionalism and commitment to company values.

Skills

Compassion
Attention to detail
Organization
Analytical skills
Problem-solving skills
Communication skills

Education

Associate degree in nursing
Bachelor of Science in Nursing

Job description

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TIRED OF STANDING ON YOUR FEET? TIRED OF 12 HOUR SHIFTS? DONE WORKING WEEKENDS AND NIGHTS? This fulltime phone triage position is for you! The schedule allows for a 4-day work week. The Registered Nurse will demonstrate proficiency in nursing standards by communicating with patients regarding their care and treatment plans. The RN is responsible for patient advocacy, application of evidence-based nursing knowledge, use of the nursing process during encounters, and continuity of care as applicable.

Supervisory Responsibilities

  • May supervise care given by nonprofessional staff and provide instruction as needed.

Duties & Responsibilities

  • Provide primary response, oversight, and support to patient calls and voicemail messages to the physician(s) and practice, including medical counsel, prescription coordination, and appointment scheduling.
  • Serve as liaison between the physician and patient in the provision and coordination of patient care, reporting to the physicians.
  • Coordinate and provide oversight to incoming medical reports.
    • Coordinate and provide follow-up to such reports with physician and patient.
  • Assist with clinical procedures and patient monitoring as necessary and required by the practice/physician.
  • Perform all aforementioned and assigned duties in accordance with practice/physician policy, and applicable state and/or nursing board governance and law.
  • Maintain professional and positive attitude and appearance at all times.
  • Display active commitment to the mission, vision, and values of Avina Women’s Care.
  • All other duties as assigned.
Required Skills & Abilities

  • Superb nursing skills, including compassion, self-motivation, attention to detail, and organization.
  • Personality and demeanor to deal with the public and work closely with a wide variety of patients.
  • Excellent verbal, non-verbal, and written communication skills to communicate with staff, patients, physicians, and visitors.
  • Strong analytical and problem-solving skills.

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must have good vision and hearing perception to view computer screens and discern telephone rings and conversations.
  • May be required to stand, bend, reach, and lift up to 25 pounds as needed throughout the day.

Education & Experience

  • Associate degree in nursing required; Bachelor of Science in Nursing preferred.
  • Valid and active State of Ohio Registered Nurse license in good standing.
  • MUST HAVE OB/GYN EXPERIENCE OR EQUIVALENT WOMEN'S HEALTH EXPERIENCE

Seniority level
  • Seniority level
    Entry level
Employment type
  • Employment type
    Other
Job function
  • Job function
    Health Care Provider
  • Industries
    Medical Practices

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