Advice Line RN - Ortho

Carilion Clinic; Roanoke (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

Carilion Clinic seeks a Registered Nurse for the Navigated Patient Scheduling Center to provide individualized care and coordinate patient services. The role requires effective communication, nursing knowledge, and critical thinking to ensure quality patient advocacy and service. This full-time position offers a collaborative work environment with opportunities for innovation in patient care.

Qualifications

• Registered Nurse (RN) licensed in Virginia or eligible for Virginia licensure exam.
• 4 years of diverse nursing experience required, with preference for ambulatory and inpatient settings.
• Excellent communication and critical thinking skills essential.

Responsibilities

• Triages calls and schedules patient appointments.
• Answers clinical questions and provides education to patients.
• Processes referrals and maintains patient records.

Skills

Communication

Critical Thinking

Patient Advocacy

Delegation Skills

Education

Graduate of school of professional nursing

BS RN preferred

CNS RN preferred

Tools

Electronic Medical Records

Job description

How You’ll Help Transform Healthcare:

As a member of the Navigated Patient Scheduling Center, triages incoming calls. As part of the health care team, assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care.

• Consults with callers, analyzes information by listening to caller comments, asking proper questions and using broad medical knowledge to counsel and refer patients regarding their health care needs. Directs to liaison nurse, physician, emergency room or urgent care center as appropriate.
• Triages appointments. Schedules patient appoints.
• Processes referrals and does demographic and insurance data collection.
• Answers patient’s clinical questions and provides patient education. Consults with callers regarding classes and services that may be of benefit to them.
• Collects data for quality processes and service improvement.
• Consistently demonstrates the role of patient advocate, protector of patient’s rights, and provider of psychological/social/cultural support.
• Applies knowledge of growth and development to appropriately care for patients served.
• Provides feedback to staff using appropriate communication and documentation.
• Enters information into the electronic medical record and may enter information in other data bases for quality improvement or clinical research.
• May Process routine medication refills.

What We Require:

Education:Graduate of school of professional nursing. BS RN preferred. CNS RN preferred.

Experience:4 years of varied nursing experience required, with some of this in inpatient nursing. Ambulatory nursing experience preferred as well.

Licensure, certification, and/or registration:Currently licensed as Registered Nurse (RN) in the Commonwealth of Virginia or new graduate of approved program eligible to sit for the Virginia licensure exam required.

Other Minimum Qualifications: Must successfully complete orientation and competency requirements. AHA BLS- HCP preferred. Keyboarding skills required for automated computer systems, including electronic medical records. Must be able to meet essential job functions. Must have advanced nursing skill and knowledge across the specialties. Excellent communications and critical thinking skills required. Must be able to quickly establish rapport with customers over the phone.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 152535
Employment Status: Full time
Location: Carilion Clinic Orthopaedic Surgery (Institute for Orthopaedics and Neurosciences)
Shift: Day
Shift Details: M-F, No weekends or Holidays. Remote opportunity with 4 x 10 option after successful orientation.
Recruiter: EMILY F ALLEN
Recruiter Phone:
Recruiter Email: [e-mail]
For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
Carilion Clinic is a drug-free workplace.