Phone Triage Medical Assistant

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefit package

PTO

Sick Leave

Medical, Dental, Vision

401k with company match and immediate

Life Insurance

Critical Illness

EAP

Job summary

University Physicians’ Association in Knoxville, TN is seeking a Phone Triage Medical Assistant for GI FOR KIDS to handle calls, assess medical needs, document symptoms, and coordinate scheduling. This full-time role (40 hours) runs Monday to Friday, 8:00am–4:30pm, with a comprehensive benefits package.

The position requires strong communication, attention to detail, time management, and at least 1 year of medical experience; Medical Assistant Certification is preferred.

Qualifications

• Medical Assistant Certification is preferred.
• Minimum of 1 year medical experience.
• Strong communication, attention to detail, and organizational skills required.

Responsibilities

• Answer calls from patients and assess their medical needs.
• Record symptoms, health issues, and patient history accurately.
• Assist patients with scheduling, prior authorizations, and pre-certifications for MRIs/CTs.
• Communicate test results and manage prescription refills per compliance and protocol.
• Maintain professional relationships with physicians, patients, and families to present a positive image of the practice.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

Medical Assistant Certification

Job description

University Physicians’ Association is seeking qualified applicants for Phone Triage Medical Assistant position for GI FOR KIDS in Knoxville, TN. Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. Applicants must be familiar with electronic medical record documentation, assessing the level of care needed, giving patient instructions, and making the patients their top priority. This position will work closely with physicians to provide a seamless patient experience.

Job Duties Include But Are Not Limited To

Answering calls from patients, and assessing their medical needs, accurately recording symptoms, existing health problems, relevant history of medical issues, assisting patients with scheduling, prior authorizations, obtaining pre-certs for MRIs and CTs, communicating test results, managing prescription refills according to compliance and protocol, and various other tasks. This position also requires the ability to establish and maintain professional relationships with physicians, patients and their families while conveying a positive image of the practice.

Position: Full-Time, 40-hours Monday - Friday, 8:00am to 4:30pm.

Full benefit package available

PTO, Sick Leave, Medical, Dental, Vision, STD, LTD, 401k with company match and immediate vesting, Life Insurance, Critical Illness, EAP, and more!

Requirements

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Minimum Of 1-year Previous Medical Experience.

Medical Assistant Certification is preferred.