Phone Technician

Iowa 80 Truckstop; Walcott (IA); On-site; Full time

Job summary

A leading company in the trucking industry is seeking a full-time Phone Technician. This role requires exceptional customer service skills and offers flexible shifts. The technician will troubleshoot issues and assist customers across the U.S. and Canada, ensuring quality service and support.

Benefits

Paid every week!

Travel expenses covered

Company truck, laptop, tablet, and cell phone provided

Ample Paid Time Off!

Discounts on meals, merchandise, and GAS!

Excellent Medical, Dental, Disability, and Life Insurance!

Opportunities for career advancement

Annual bonuses and 401K plan with company match

Tuition Assistance up to $1500 a year!

Qualifications

• Must have excellent communication skills over the phone and in person.
• Experience handling challenging and unique situations.

Responsibilities

• Provide outstanding customer service 100% of the time.
• Troubleshoot questions regarding hardware, software, and network-related issues.
• Assist drivers in signing up for a Weigh My Truck account.

Skills

Customer Service

Communication

Troubleshooting

Self-Starter

Tools

Smartphone

Computer

Job description

Description

$17.00 per hour

24/7 coverage - flexible shifts

Full-time with benefits

CAT Scale Company provides the professional truck driver with a reliable, accurate, and certified weight through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price.

We are committed to strengthening our number-one position in the industry through exceptional customer service to enhance our outstanding image and reputation with the professional driver and superior quality of personnel and equipment.

CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for an individual who wants to grow with a stable, family-owned company that offers a variety of responsibilities.

Responsibilities

• Provide outstanding customer service 100% of the time.
• Answer incoming calls from customers and log all resolutions.
• Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada
• Assigned special projects as needed
• Call the locations of CAT Scales throughout the United States and Canada to continue service and repairs as needed.
• Assist drivers in signing up for a Weigh My Truck account.
• Communicate with various departments within the CAT Scale Company.
• Escalate problems to the next level of support when necessary.
• Shift flexibility performing services for a 24x7 Help Desk

Requirements

• Positive attitude is a must!
• Work under limited supervision
• Must be a self-starter
• Excellent communication skills over the phone and in person
• Proficient computer and keyboarding skills
• Ability to troubleshoot apps on a smartphone iPhone or Android is a plus.
• Solid documentation skills
• Ability to search internally and externally for support information
• Experience handling challenging and unique situations

Benefits

• Paid every week!
• CAT Scale is ALL-INCLUSIVE! We pay for all your job-related transportation and hotels and offer a $50/per diem for meals while you travel.
• Get paid to see the country and visit interesting locations throughout the United States.
• Company truck, laptop, tablet and cell phone provided
• Ample Paid Time Off!
• Year-round work . . . Never miss a paycheck!
• Employees get discounts on meals, merchandise, and GAS!
• Excellent Medical, Dental, Disability, and Life Insurance!
• Opportunities for career advancement. We promote from within!
• Company shirts, coats, and uniforms provided, with a yearly boot and jean allowance
• Annual bonuses and financial stability with a 401K retirement plan that offers a company match
• Tuition Assistance up to $1500 a year!

CAT Scale Company is committed to providing a safe work environment. We require pre-employment drug tests, background checks, and random drug testing for employees.

This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.