Phone Receptionist - Medical Office

Arcturus Healthcare PLC; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Arcturus Healthcare PLC in Troy, MI is seeking a motivated Phone Receptionist to join our team. You will be the first point of contact for patients, handling calls, scheduling appointments, and guiding inquiries with professionalism and empathy.

This role requires strong communication, multitasking, and computer skills to maintain accurate patient records and support smooth operations alongside our medical staff.

Qualifications

• Previous experience as a receptionist or in a similar role, preferably in a medical or healthcare setting.
• Excellent communication and interpersonal skills.
• Proficient in computer applications and basic office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Compassionate and patient-focused attitude.

Responsibilities

• Answer and direct phone calls in a professional and courteous manner.
• Schedule and confirm patient appointments.
• Manage patient inquiries and provide information regarding services and office policies.
• Update and maintain patient records and databases.
• Coordinate with medical staff to ensure smooth office operations.
• Address patient concerns and resolve issues promptly.
• Perform general administrative duties as needed.

Skills

Reception experience

Excellent communication

Computer proficiency

Multitasking

Attention to detail

Compassionate attitude

Job description

Description

Arcturus Healthcare is a leading provider of high-quality healthcare services dedicated to delivering exceptional patient care. We are currently seeking a motivated and compassionate Phone Receptionist to join our team. If you are a detail-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply.

Responsibilities

• Answer and direct phone calls in a professional and courteous manner.
• Schedule and confirm patient appointments.
• Manage patient inquiries and provide information regarding services and office policies.
• Update and maintain patient records and databases.
• Coordinate with medical staff to ensure smooth office operations.
• Address patient concerns and resolve issues promptly.
• Perform general administrative duties as needed.

Requirements

Qualifications

• Previous experience as a receptionist or in a similar role, preferably in a medical or healthcare setting.
• Excellent communication and interpersonal skills.
• Proficient in computer applications and basic office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Compassionate and patient-focused attitude.