Phone Interview for Production Support in Warren NJ

360 IT Professionals; New Jersey; On-site; USD 75,000 - 95,000; Full time

Job summary

A technology services company in New Jersey is seeking a Software Systems Engineer IV for production support in Warren. The role involves managing middleware production support for Java/J2EE applications, with responsibilities including monitoring systems, troubleshooting issues, and providing shift support. Candidates should have a Bachelor’s degree in Computer Science or related field, with at least two years of relevant experience in middleware support. This position requires in-person interviews and can be extended beyond the initial four months.

Qualifications

• Minimum 2 years of middleware production support experience.
• Experience with IBM WebSphere Application Server monitoring.
• Strong troubleshooting skills and familiarity with application monitoring tools.

Responsibilities

• Support intranet/internet-facing Java/J2EE applications on a rotational shift schedule.
• Monitor critical systems and resolve application and system issues.
• Perform health checks and manage application server setups.
• Create support documentation for troubleshooting production issues.

Skills

Middleware production support

IBM WebSphere Application Server

Java / J2EE applications

Problem resolution

Application monitoring tools

Education

Bachelor’s degree in Computer Science/Information Systems

Tools

IBM PMRs

CA Wily Introscope

Dynatrace

Job description

Phone Interview for Production Support in Warren NJ

• Full-time

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Title/ Designation: Software Systems Engineer IV Wireless IT

Duration: 4 Months + Extendable

Interview Type: In Person preferred

Location: Warren NJ 07059

Responsibilities

• This position is to work on a rotational production support shift schedule within Middleware/Infrastructure team to support intranet / internet facing Java / J2EE applications.
• The candidate must have a minimum of 2 years of middleware production support experience with IBM WebSphere Application Server monitoring and administration.
• Provide shift support for Production and non-production application environments on a rotational shift schedule.
• Monitoring of critical systems / systems processes and problem resolution /escalations of application, data networking and system management issues.
• Perform Fault/Trouble management via internal ticketing system and opening IBM PMRs (as needed).
• Use the application monitoring tools - CA Wily Introscope, Wily CEM, Dynatrace and scripted alerts, to perform problem investigation and resolution in coordination with the application operational and system support teams.
• Healthchecks. Perform daily application health checks for CPU Utilization, Memory Heap Utilization, Thread usage, response times, and transaction counts. Review current Wily alerts and custom scripts and look for opportunities to perform enhancements to ensure effective alerting for 24x7 uptime for all services.
• Installation, configuration and administration of application servers and Webservers that host intranet / internet facing Java / J2EE applications. Server setup and mgmt., Infrastructure and Environment migrations.
• Create and maintain support documentation for shift support personnel to monitor and troubleshoot production issues.

Qualifications

• Bachelor’s degree in Computer Science/Information Systems.
• At least 2 years of experience in the field or in a related area.