911 Call Center Clinician

Sante Group Companies; Timonium (MD); On-site; USD 44,000 - 48,000; Part time

Benefits offered by this job

Sick leave

Employee Assistance Program

Wellness perks (Calm App)

Referral program

Employee discounts

Training & growth

Culture of purpose

Job summary

Santé Group Companies is seeking a Part-Time 911 Call Center Clinician to join our crisis intervention team in Timonium, MD. This in-person role supports dispatchers and first responders, assessing and de-escalating crises and providing hope-filled care.

The position requires a Master’s in Social Work or related field, Maryland licensure, and the ability to work Tuesdays 8:30am-4:30pm and, if needed, Thursdays 8:30am-4:30pm. Pay is $32–$35 per hour, with generous benefits for part-time staff.

Qualifications

• Master’s Degree in Social Work, Counseling, or a related field with at least three (3) years of related experience.
• Current licensure in the State of Maryland (LMSW, LGPC, LCSW-C or LCPC).
• Valid driver’s license and proof of current automobile insurance.
• Ability to work one or both available shifts: Monday 8:30am-4:30pm, and Thursday 8:30am-4:30pm.
• This is an on-site position based out of our Timonium, MD office.

Responsibilities

• Work in the 911 center alongside 911 call takers and dispatchers to divert appropriate behavioral health calls.
• Perform crisis intervention techniques.
• Conduct environmental risk and safety assessments.
• Partner with call center dispatchers, law enforcement, and other community providers in a dynamic, multidisciplinary environment.
• Effectively communicate clients’ needs while making internal agency or community referrals.
• Educate individuals about mental health, substance abuse, available community resources, and the agency’s services.
• Complete documentation in an accurate and thorough manner.

Skills

Crisis intervention

Communication

Documentation

Environmental risk assessment

Education

Master’s Degree in Social Work or related field

Job description

Who We Are

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

Who We Are

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life‑saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

What We’re Looking For

Santé is seeking Part-Time 911 Call Center Clinicians to work with our crisis intervention team in Timonium, MD! We are seeking a candidate to work currently available shift: Tuesdays, 8:30am-4:30pm. As a 911 Call Center Clinician, you will work directly with 911 dispatchers and first responders and provide support to clients who are experiencing a crisis by assessing, evaluating, and performing crisis intervention techniques to effectively stabilize and de‑escalate the situation. Come be a part of the rapidly expanding field of mental health first responders in this groundbreaking program! By providing hope‑filled care to those in crisis, you will make more than a living, you will make a difference. This is an In‑Person role. NOT REMOTE!

What You’ll Do

• Work in the 911 center alongside 911 call takers and dispatchers to divert appropriate behavioral health calls.
• Perform crisis intervention techniques.
• Conduct environmental risk and safety assessments.
• Partner with call center dispatchers, law enforcement, and other community providers in a dynamic, multidisciplinary environment.
• Effectively communicate clients’ needs while making internal agency or community referrals.
• Educate individuals about mental health, substance abuse, available community resources, and the agency’s services.
• Complete documentation in an accurate and thorough manner.

What We Require

• Master’s Degree in Social Work, Counseling, or a related field of study with at least three (3) years of related experience.
• Current licensure in the State of Maryland (LMSW, LGPC, LCSW‑C or LCPC).
• Valid driver’s license and proof of current automobile insurance.
• Ability to work one or both available shifts: Monday 8:30am-4:30pm, and Thursday 8:30am-4:30pm.
• This is an on‑site position based out of our Timonium, MD office.

What You’ll Get

• Pay Range:
  • $32.00-$35.00 per hour (depending on licensure and experience).
• Schedule:
  • Tuesdays, 8:30am to 4:30pm
• Part Time Benefits
  • Time to Recharge – Generous sick leave.
  • Employee Assistance Program – Confidential support for life's challenges.
  • Wellness Perks – Annual wellness initiatives and access to the Calm App.
  • Recognition & Rewards – Through our Awardco platform and referral program.
  • Exclusive Discounts – Enjoy deals through FunEx and more.
  • Training & Growth – Ongoing development programs and career advancement opportunities.
  • Culture of Purpose – A welcoming, inclusive environment where you belong.

Disclaimers

The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. The Santé Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. The Santé Group participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf