Phone-Based HVAC Sales Closer: Inbound & Follow-Up

Stoneburgh Management; Fort Worth (TX); On-site; USD 60,000 - 110,000; Full time

Job summary

Fort Worth Heat and Air is hiring a phone-based Sales Representative to handle inbound and warm outbound calls from homeowners and small businesses. This role is focused on converting interested leads into booked jobs and sold estimates, not cold-calling a random list.

You’ll spend most of your day on the phone: answering inquiries, following up on open quotes, explaining options, and asking for the business.

Qualifications

• Prior phone-based sales or customer service experience required.
• Comfortable spending most of the day on the phone and asking for the close.
• Clear, professional communication and strong listening skills.
• Organized with consistent follow-up and note-taking.
• Willing to work an 8–5 schedule with some flexibility for peak call times.
• Able to pass a standard background check.

Responsibilities

• Handle inbound calls and web leads from prospective customers.
• Make outbound follow-up calls on open estimates, missed calls, and past-due recommendations.
• Ask structured discovery questions to understand the customer’s situation and needs.
• Present clear options, pricing, and next steps (service visit, maintenance plan, etc.).
• Confidently ask for the sale and secure verbal commitment.
• Coordinate with dispatch/office to get jobs scheduled and information handed off cleanly.
• Document all calls, outcomes, and next steps in the system.
• Hit daily/weekly activity and sales targets.

Skills

Phone sales

Customer service

Communication

Active listening

Organization

Lead follow-up

Appointment setting

Job description

Fort Worth Heat and Air is hiring a phone-based Sales Representative to handle inbound and warm outbound calls from homeowners and small businesses. This role is focused on converting interested leads into booked jobs and sold estimates, not cold-calling a random list.

You’ll spend most of your day on the phone: answering inquiries, following up on open quotes, explaining options, and asking for the business.