Phone-Based Clinical Care Specialist

Behavioral Health Response; United States; On-site; USD 50,000 - 75,000; Full time

Job summary

Behavioral Health Response in the United States seeks a dedicated professional to provide telephonic clinical assessments and determine appropriate levels of care for callers. You will deliver high-quality customer service while documenting assessments in the electronic system.

The role requires teamwork, flexibility to work weekends, and the ability to navigate diverse callers with empathy. A bachelor’s degree in social work, psychology, or counseling and experience in clinical settings are

Qualifications

• Bachelor’s degree in Social Work, Psychology, or Counseling.
• Working knowledge of clinical assessments.
• Ability to learn and adhere to multiple protocols.
• Ability to type while assessing.
• Strong verbal, written and interpersonal skills.
• At least 1 year of clinical experience preferred.

Responsibilities

• Handles inbound call volume in a contact center with high service standards.
• Performs clinical assessments and documents findings professionally.
• Assesses access to support systems and community resources for treatment planning.
• Works with diverse populations with sensitivity to gender, culture, age and diversity.
• Dispatches outreach team members as needed and maintains teamwork.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

Bachelor’s Degree in Social Work, Psychology, Counseling

Job description

Behavioral Health Response in the United States seeks a dedicated professional to provide telephonic clinical assessments and determine appropriate levels of care for callers. You will deliver high-quality customer service while documenting assessments in the electronic system.

The role requires teamwork, flexibility to work weekends, and the ability to navigate diverse callers with empathy. A bachelor’s degree in social work, psychology, or counseling and experience in clinical settings are