Phone Banking & Service Specialist

S&T Bank; Punxsutawney (Jefferson County); On-site; USD 31,000 - 57,000; Full time

Job summary

S&T Bank in Indiana, PA is seeking a Customer Service Representative to handle external and internal telephone inquiries and research requests with courtesy and professionalism. This role supports the Branch Network to allow focus on in-branch customers.

Responsibilities include responding to deposits/loan inquiries, account maintenance, online banking support, and identifying opportunities to offer products and services. High school diploma and 1–2 years business experience required.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• Requires one to two years general business experience.
• Up front training enables position to be hired with up to one year experience.

Responsibilities

• Assumes responsibility for ensuring the satisfactory handling of internal or customer related telephone inquiries or service-related problems.
• Responds promptly in a courteous and professional manner to ensure customer satisfaction.
• Provides accurate product knowledge, service information and operational guidance to customers and staff.
• Handles deposit/loan inquiries, account maintenance requests, and debit card management.
• Assists with online/mobile banking inquiries and BillPay issues, and helps customers with enrollment and security steps.

Skills

Customer service

Telephone support

Sales

Banking knowledge

Education

High school diploma or GED

Tools

CRM software

Job description

S&T Bank in Indiana, PA is seeking a Customer Service Representative to handle external and internal telephone inquiries and research requests with courtesy and professionalism. This role supports the Branch Network to allow focus on in-branch customers.

Responsibilities include responding to deposits/loan inquiries, account maintenance, online banking support, and identifying opportunities to offer products and services. High school diploma and 1–2 years business experience required.