Phone Appointment Coordinator / Cashier

Joseph Toyota of Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive dealership is seeking a Phone Appointment Coordinator / Cashier. This role focuses on delivering excellent customer service by scheduling appointments and assisting with cashier responsibilities. The ideal candidate will possess strong communication skills and a professional appearance, contributing to a customer-first culture while benefiting from various perks like medical and dental benefits, a flexible work schedule, and growth opportunities.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Qualifications

• Experience with customer service required.
• Willingness to work flexible hours.
• Professional personal appearance is necessary.

Responsibilities

• Answer phones and schedule customers for service appointments.
• Make outbound calls to generate additional service business.
• Handle customer complaints diplomatically.

Skills

Customer service mentality

Basic accounting skills

Communication

Tools

Microsoft Office

Job description

We are seeking a Phone Appointment Coordinator / Cashier with excellent customer service skills and a winning attitude. This individual will answer calls and assist with scheduling, make outbound calls for service, and perform cashier responsibilities as needed. This position requires a customer service mentality, basic accounting skills, and knowledge of routine accounting functions in both accounts receivable and payable.

At Joseph Toyota of Cincinnati, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services
  
  
  

Responsibilities

• Answer phones and schedule customers for service appointments.
• Make outbound phone calls to generate additional service business.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.
• As needed, receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
  
  
  

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours.
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance