Phoenix Field Technical Services Manager

Motorola Solutions; Phoenix (AZ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical Benefits

Dental Benefits

Vision Benefits

401K Match

Paid Holidays

Paid Time Off

Stock Purchase Plan

Parental Leave

Job summary

Motorola Solutions in Phoenix, AZ is seeking a seasoned Mission Critical Networks field services leader to drive regional operations across multiple Western states. The role emphasizes customer-focused service delivery, high reliability, and strong cross-functional collaboration with sales, engineering, and partners.

The successful candidate will manage a multidisciplinary team, optimize budget performance, and ensure compliance with CJIS and security requirements while traveling as needed

Qualifications

• 5+ years in a technical services business with a deep understanding of service operations, SLA management, and customer support.
• 3+ years directly managing technical staff, multi-disciplinary teams, or project organizations.
• Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and IP networking fundamentals.
• Experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.

Responsibilities

• Oversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.
• Build and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.
• Direct and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.
• Oversee the operation and ongoing management of the Motorola Airtime System within the region.

Skills

Technical services

Service operations

SLA management

Customer support

Leadership

Team management

LMR

P25

E911

IP networking

Financial forecasting

Education

Bachelor's Degree

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a global leader in professional mobile communications, backed by a rich legacy of technological innovation and an extensive worldwide footprint. Our primary focus is delivering and sustaining mission-critical digital mobile communication systems for government and public safety agencies. Within this framework, the Mission Critical Networks Field Technical Services Organization ensures the operational readiness and long-term sustainment of critical first responder infrastructure. Our teams support comprehensive land mobile radio (LMR) networks, Next-Gen 911, computer-aided dispatch (CAD), and integrated command center voice, video, and data technologies.

Job Description

The T7 Mission Critical Networks Field Technical Services Manager leads the Phoenix, Arizona-based Motorola Service Center (MSC) and Field Service Organization (FSO). This position oversees a multidisciplinary technical team, comprising Mobile Installation Technicians, Subscriber Portable Programming Technicians, Infrastructure Installers, Project Managers, and Service Administrators—delivering subscriber technical support, high-quality installation services, and above-contract maintenance work.

Based in Phoenix, AZ, this role manages regional field operations primarily across Arizona, Utah, Nevada, Colorado, Wyoming, New Mexico, and El Paso, Texas, with broader operational touchpoints across the Western U.S. region.

Success in this position is measured by high customer satisfaction, timely execution of contractual obligations, and efficient, budget-conscious team leadership.

Operational & Customer Excellence

Oversee day-to-day service operations to meet and exceed customer expectations, SLAs, and regional financial targets.

Build and maintain a culture of responsiveness and exceptional customer service, fostering long-term trust and repeat business.

Direct and manage customer engagements, maintaining decisive leadership during critical system outages or high-pressure crisis situations.

Oversee the operation and ongoing management of the Motorola Airtime System within the region.

Team Leadership & Talent Development

Lead, mentor, and advocate for technical personnel, establishing clear training, qualification, and professional development objectives.

Build efficient staffing and resource allocation plans to balance routine project fulfillment with rapid-response emergency support.

Drive culture and behavioral change across a matrixed team, fostering collaboration with cross-functional Motorola Solutions business partners.

Business & Financial Management

Maintain P&L oversight for the assigned business portfolio, including budget compliance, financial forecasting, and investment planning.

Partner with Sales and additional internal teams throughout the customer lifecycle to support scoping, costing, pricing, and revenue growth.

Continuously evaluate operational workflows to identify and implement process improvements.

Location & Travel Requirements

Location: Phoenix, AZ (Local presence required)

Travel: Up to 25% travel required throughout the T7 territory for project deliverables and executive customer engagements. Must reside within a commutable distance to a major metro airport.

Qualifications

Experience: 5+ years in a technical services business with a deep understanding of service operations, SLA management, and customer support.

Leadership: 3+ years directly managing technical staff, multi-disciplinary teams, or project organizations.

Technical Knowledge: Strong working knowledge of Land Mobile Radio (LMR), P25 systems, E911 architectures, and associated IP networking fundamentals.

Financial Acumen: Proven experience managing portfolio budgets, understanding P&L components, and contributing to operational forecasting.

Core Competencies

Strong sense of urgency with a track record of resolving critical customer outages efficiently.

Demonstrated ability to navigate matrixed organizational structures and leverage cross-functional resources.

Strong problem-solving, decision-making, and self-directed leadership skills.

Candidate Requirements

Must be a U.S. citizen with ability to obtain necessary security clearance as required by customer contracts.

Legal authorization to work in the U.S. indefinitely is required.

Employer work permit sponsorship is not available for this position.

Must possess a current, valid driver's license and maintain a clean driving record.

#LI-CC1 This position is subject to working in high security areas governed by the US Department of Justice's Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range

$80,000 - $120,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Bachelors Degree OR 3+ years of experience in one of the following: Management, LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking or Military experience.

Must be a US Citizen and able to obtain background clearance as required by a US government customer.

Legal authorization to work in the U.S. indefinitely is required.

Employer work permit sponsorship is not available for this position.

Travel Requirements Under 25% Relocation Provided None

Position Type

Position Type Experienced Referral Payment Plan Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.