Phoenix Banking Operations & Customer Support Specialist

First Citizens; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

First Citizens is seeking an Operations Associate to support daily account servicing and client inquiries in Phoenix. You will manage account lifecycle tasks, process data, and ensure compliance with bank regulations.

As part of the team, you will build relationships with customers, associates, and vendors to improve service quality and promote Bank products. A High School Diploma and 2 years of experience in Operations or Customer Service are required.

Qualifications

• High School Diploma or GED and 2 years of experience in Operations, Support, or Customer Service.

Responsibilities

• Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation.
• Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries.
• Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution.
• Business Proficiency - Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services.

Skills

Customer service

Operations

Data entry

Banking knowledge

Education

High School Diploma or GED

Job description

First Citizens is seeking an Operations Associate to support daily account servicing and client inquiries in Phoenix. You will manage account lifecycle tasks, process data, and ensure compliance with bank regulations.

As part of the team, you will build relationships with customers, associates, and vendors to improve service quality and promote Bank products. A High School Diploma and 2 years of experience in Operations or Customer Service are required.