Senior Banking Operations & Service Specialist

First Citizens Bank; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

First Citizens Bank is seeking a detail-oriented Operations Specialist in Phoenix to support bank products and services. You will review processes, handle complex documentation, resolve escalated servicing issues, and help improve workflows while delivering excellent client service.

The role requires a Bachelor's degree or a HS diploma with 4 years of customer service experience, and offers opportunities to lead a small work group and contribute to product and service delivery.

Qualifications

• Bachelor's Degree OR High School Diploma or GED/Equivalent and 4 years' experience in Support or Customer Service.
• Experience handling complex servicing or documentation is a plus.
• Ability to troubleshoot processes and escalate when needed.

Responsibilities

• Account Servicing - Performs complex data entry, processing, and documentation.
• Operations - Performs advanced operational tasks, may lead team in daily activities.
• Business Expertise - Acts as a resource, troubleshoots processes for internal/external parties.
• Service & Support - Maintains relationships with customers, associates, or vendors; resolves escalated issues.

Skills

Customer service

Data entry

Process troubleshooting

Relationship building

Education

Bachelor's Degree or HS diploma with 4 years experience

Job description

First Citizens Bank is seeking a detail-oriented Operations Specialist in Phoenix to support bank products and services. You will review processes, handle complex documentation, resolve escalated servicing issues, and help improve workflows while delivering excellent client service.

The role requires a Bachelor's degree or a HS diploma with 4 years of customer service experience, and offers opportunities to lead a small work group and contribute to product and service delivery.