Phoenix - Assistant Store Manager

Rockler Woodworking and Hardware; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an innovative and family-owned company dedicated to empowering woodworkers and DIY enthusiasts. As an Assistant Store Manager, you'll play a crucial role in enhancing customer satisfaction and driving sales. Your leadership will help maintain high service standards and develop a knowledgeable team, all while promoting a culture of creativity and craftsmanship. This position offers the chance to engage with the community through events and workshops, making a significant impact on the store's success. If you have a passion for woodworking and a knack for sales, this role is perfect for you!

Qualifications

• 1-3 years of retail sales experience, preferably in a similar product line.
• Prior supervisory experience is desirable.

Responsibilities

• Maximize sales and profitability through effective sales strategies.
• Train and develop staff while ensuring customer service standards.

Skills

Customer Service

Sales Strategies

Team Leadership

Product Knowledge

MS Office

Education

B.S. in Business Administration

Equivalent Experience

Tools

Woodworking Tools

MS Office Suite

Job description

E on Thunderbird -1 blk W of Tatum N side of St., 4626 E Thunderbird Rd, Phoenix, Arizona, United States of America Req #41

Tuesday, May 6, 2025

Join the Rockler Woodworking Family!

Are you passionate about woodworking or DIY projects? Do you thrive on helping others turn their creative visions into reality? Look no further! Join the Rockler family, a dynamic and innovative company dedicated to empowering woodworkers and do-it-yourselfers with top-notch products, education, and advice. Learn more about our company at www.rockler.com

Why Rockler?

Be part of a family-owned business that cherishes its customers and employees alike.

Join an industry leader committed to providing the most innovative products, ideas, and education to woodworking enthusiasts.

Embrace a culture that values teamwork, creativity, and a genuine passion for craftsmanship.

Your Role: Assistant Store Manager

As the gatekeeper for Customer Service and Satisfaction, you'll play a pivotal role in maximizing sales and profitability. Collaborate with the Store Manager to ensure the store operates seamlessly through effective sales strategies, merchandise management, and customer-centric initiatives.

Summary of Position

This role is the gatekeeper for Customer Service and Satisfaction for the Store. The Assistant Store Manager is accountable for ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage in support of the Store Manager.

Major Areas of Accountability

1. Train, develop, and communicate with all staff; assist Store Manager to assess Associate performance on a regular basis.
2. Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest-friendly environment which includes greeting, acknowledging every customer, and offering complete product knowledge.
3. Assist Store Manager in assessing Store performance; monitor Store Metrics and assist Store Manager to develop and achieve goals.
4. Assist in assigning daily goals and tasks. Ensure proper completion through follow-up.
5. Maintain adherence to all Company policies and procedures through regular store walk-throughs, audits, etc.
6. Control expenses and shrink to optimize store profitability.
7. Maintain all merchandising standards, display presentation, and signing standards.
8. Ensure the selling floor is adequately stocked.
9. Evaluate and react to performance issues with the support of the store manager.
10. Train, develop, and monitor store personnel to establish product knowledge and sales closing. Ensure all company training requirements are fully met.
11. Drive local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives.
12. Promote woodworking activities, knowledge, and awareness within the community (e.g., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.
13. Perform other responsibilities as assigned by Supervisor.
14. Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled hours.

Requirements for the Position

1. B.S. degree or equivalent experience in Business Administration or related field desirable.
2. Prior supervisory/leadership experience in a work setting desirable.
3. 1 to 3 years’ previous retail sales experience, preferably with a similar product line, required.
4. MS Office skills, including Outlook, Excel, and Word.
5. Knowledge of woodworking supplies and hand/power woodworking tools is a plus.
6. Ability to motivate subordinates for top performance.
7. Must be able to stand for long periods, personally lift up to 50 lbs regularly, and participate in team lifting.

Rockler Companies is an Equal Opportunity Employer Committed to Inclusion and Diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.