Phlebotomy Technician: Patient Care & Lab Support

Aurora Health Care; Sturtevant (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Aurora Health Care in Wisconsin is seeking a Phlebotomist to verify patient identity, collect specimens via venipuncture, and ensure proper labeling and handling across patient ages. This role supports testing workflows and patient safety within a busy clinical environment.

The position involves routine clerical tasks, specimen transport, and basic CLIA-guided testing, with emphasis on accuracy and cross-team collaboration in a health system setting.

Qualifications

• Demonstrates knowledge and experience in phlebotomy or related laboratory function.
• Basic computer skills including experience using computer software applications.
• Keyboarding and typing skills.
• Excellent verbal and written communication skills. Good listening skills.
• Ability to work in a fast paced environment and to handle multiple tasks simultaneously.
• Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees.

Responsibilities

• Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement.
• Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary.
• Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests.
• Performs limited testing under CLIA, 1988 guidelines according to established policies and procedures.
• Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions.
• Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means.
• Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure.
• Performs laboratory result entry in the computer system.
• Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports.
• Instructs employees and students in phlebotomy, data entry and specimen processing functions.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Skills

Phlebotomy knowledge

Basic computer skills

Keyboarding skills

Verbal and written communication

Customer service skills

Multitasking ability

Education

High School Graduate

Job description

Aurora Health Care in Wisconsin is seeking a Phlebotomist to verify patient identity, collect specimens via venipuncture, and ensure proper labeling and handling across patient ages. This role supports testing workflows and patient safety within a busy clinical environment.

The position involves routine clerical tasks, specimen transport, and basic CLIA-guided testing, with emphasis on accuracy and cross-team collaboration in a health system setting.