Phlebotomy Technician-Lead

Reid Health; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Reid Health in the United States is seeking a Phlebotomy Technician-Lead to supervise daily blood collection operations within the Laboratory. You will coordinate staff training and workflow to ensure accurate specimen handling and timely processing.

The role emphasizes high-quality patient care, effective communication, and adherence to safety policies. Responsibilities include scheduling, on-call duties, and performance coaching to maintain operational excellence.

Qualifications

• High School Diploma or equivalent required.
• Two (2) years’ experience as a certified phlebotomist required.
• Phlebotomy Certification required.

Responsibilities

• Directly address personnel issues to ensure efficient laboratory workflow.
• Assist manager in training and competency assessment of technical staff.
• Coordinate laboratory services and workflow to ensure consistent patient care.
• Drive patient experience by modeling service, handling concerns, and maintaining a calm, professional demeanor.
• Maintain Kronos (payroll) attendance and scheduling input; participate in staff interviews and scheduling.
• Engage in staff development, coaching, and performance recognition as needed.
• Ensure safety policies are enforced and training is maintained.

Education

High School Diploma or equivalent

Job description

Phlebotomy Technician-Lead

3645 Phlebotomy

Schedule: Day Shift. 40 hours weekly. 8:00am – 5:00pm

Type additional details specific to position and/or department.

About the Position

Medical professionals who work within a clinical laboratory, collecting blood and samples from patients and adequately identifying, labeling and maintaining their preanalytical integrity prior to laboratory testing.

Overview of Responsibilities

Maintains skillset as referenced in JD-LAB-2.

Directly responsible for addressing personnel issues to ensure efficient laboratory workflow

• Serves as a resource to any staff member for personal inquiries and escalates issues appropriately
• Resolves personnel problems and investigates personnel complaints
• Approves time off, including PTO and FMLA, and scheduling requests, including writing of schedules
• Works with manager to fulfill on-call responsibilities
• Maintains competency in Kronos (payroll), including tracking attendance and schedule input
• Participates in new employee interview and selection process
• Works in staffing to maintain competency and ensure coverage
• Communicates regularly with all laboratory staff through written and verbal means
• Prepares training material for new hires and students and coordinates training
• Works with lab leadership team to develop competencies for Phlebotomy
• Maintains personnel training and files

Responsible for timely, tactful reporting of personnel and policy concerns to the appropriate manager.

• Assists manager in training and competency assessment of technical staff.
• Looks for opportunities to recognize staff and celebrate successes.
• Notifies management of employees for potential corrective action.
• Submits employee peer evaluations to manager.

Responsible for the coordination of laboratory services and workflow, including staff and supplies to assure consistent and appropriate patient care.

Responsible for driving the patient experience by:

• Functioning as a role model
• Utilizing customer service skills
• Managing patient/clinician concerns
• Holding self and staff accountable
• Collaborating across all shifts
• Communicating in a constructive, pleasant, and professional manner
• Remaining calm and working effectively in stressful situations, using good judgement and tact
• Coaching or intervening when performance needs improvement
• Remaining flexible with alterations in work assignments
• Ensuring a safe environment for staff by enforcing safety policies and proper

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education & E** xperience

• Education Required: High School Diploma or equivalent
• Education Preferred: None
• Experience Required: Two (2) years’ experience as a certified phlebotomist
• Experience Preferred: None

Licensure & Certification

• Phlebotomy Certification Required