Phlebotomy Supervisor

Quest Diagnostics; Merced (CA); On-site; USD 82,600 - 116,800; Full time

Benefits offered by this job

Day 1 Medical benefits

401(k) company match

Vacation and time off

Job summary

Quest Diagnostics in Merced, CA, is seeking a Phlebotomy Supervisor to oversee daily operations across facilities, ensuring compliance with SOPs and licensure requirements. This role requires strong leadership, attention to QA/QC, and ongoing staff development.

Position offers Mon-Fri, 8:00 AM to 5:00 PM hours with a pay range of $82,600–$116,800 per year and potential annual performance bonus. State phlebotomy license is required where applicable.

Qualifications

• Minimum two years supervisory or leadership experience.
• Minimum five years in phlebotomy, laboratory or healthcare environments.
• Able to travel as required.
• English language proficiency.

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure licensure requirements are met and QA/QC documentation is complete.
• Oversee safety, maintenance, and cleanliness of facilities.
• Perform site visits and QA audits; relocate/open/close PSCs and facilities.
• Oversee inventory and staffing; participate in hiring; train and develop staff.

Skills

Supervisory experience

Healthcare environment

Customer service

Education

Bachelor’s Degree in Business Administration / Healthcare or related

High School Diploma or Equivalent

Tools

MS Office

Job description

Job Overview

Phlebotomy Supervisor – Merced, CA, Monday to Friday, 8:00 AM to 5:00 PM.

Pay range: $82,600–$116,800 per year. Salary offers are based on relevant skills, training, experience, education, certifications, and market and organizational factors. Successful candidates may be eligible for an annual performance bonus compensation.

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
• Implement SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure all federal, state, and local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensure all laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversee safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Perform site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings. Perform QA audits.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversee inventory process for supervised facilities.
• Participate in the interview, selection, and hiring of new employees.
• Train, coach, supervise, and develop staff.
• Monitor ongoing performance of employees; provide corrective action and counseling as required. Perform mid‑year and annual performance appraisals.
• Hold regularly scheduled meetings for dissemination of information to staff.
• Ensure all employees meet requirements for driving on company business.
• Track/enter time/attendance of employees.
• Prepare schedules with minimal overtime for employees. Maintain adequate coverage for all facilities.
• Prepare month‑end reports.
• May perform training and onboarding of new clients.
• Investigate, resolve, and respond to customer complaints appropriately and effectively.
• Ensure Quest improvement and/or standardization initiatives are implemented.
• Assist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Participate to assure fiscal responsibilities of the department are met (cost containment, overtime management, standardization initiatives, needs assessment for capital expenditures).
• Participate on process improvement teams or other initiatives to meet management objectives.
• Organize and lead projects both within the workgroup and with cross‑functional groups. May be required to give presentations and speak in groups.
• Demonstrate and live the values of Quest Diagnostics.
• Perform all other duties as assigned, within the scope of the position.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.

Preferred Work Experience

• Customer service in a retail or service environment.

Physical and Mental Requirements

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Able to lift up to 25 pounds; may occasionally lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision requires constant mental visual attention to details.
• Walking.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

Knowledge

• Effective communication in English.

Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime.
• Must have a valid driver’s license and clean driving record.
• Demonstrates good organization, communication, and interpersonal skills; manages concerns of patients and employees professionally.
• Capable of handling multiple priorities in a high‑volume setting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Must be able to manage individuals in multiple geographies/locations.
• Position requires travel.

Education

• Bachelor’s Degree in Business Administration, Healthcare or related field (Preferred).
• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred).

Work Requirements

• Travel Required.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the following laws if applicable: Los Angeles County Fair Chance Ordinance for Employers, Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information; and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.