Phlebotomy Supervisor

Quest Diagnostics Incorporated; Madera (CA); On-site; USD 68,640 - 80,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision

401(k) with company match

Employee stock purchase plan

Vacation and paid time off

Annual incentive plans

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Phlebotomy Supervisor in Madera, CA to lead the daily operations of mobile and in-office phlebotomy services. The role includes staffing, training, and ensuring a safe, compliant work environment across PSCs.

The ideal candidate will have at least five years in phlebotomy and two years of supervisory experience, with a valid CA phlebotomy license where applicable. This position offers competitive pay and benefits.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services per Quest Diagnostics guidelines.
• Ensures licensure requirements are met with QA/Medical Director offices.
• Maintains QA/QC documentation and safety, upkeep of facilities, and conducts audits.

Skills

Supervisory experience

Phlebotomy expertise

Healthcare environment

MS Office

Education

Bachelor's Degree in Business Administration, Healthcare or related field

High School Diploma or Equivalent

Job description

Phlebotomy Supervisor – Madera, CA

Monday to Friday, 8:00 AM to 5:00 PM. State phlebotomy license required (Quest does not accept NHA licenses in CA, WA, NV).

Pay Range

$68,640 - $80,000 per year. Salary offers based on skills, training, experience, education, certifications. Successful candidates may be eligible for an annual performance bonus.

Benefits

We offer best‑in‑class benefits and programs to support employees and families in living healthy, happy lives. Depending on full‑time or part‑time status, benefits may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Job Overview

Oversee functions of Patient Services including Mobile Phlebotomy, In‑Office Phlebotomy and Patient Service Centers. The Supervisor will manage all activities of the function, including training, daily operations and staffing of PSCs, and ensure a safe, professional environment in all supervised facilities.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in‑office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met, working with QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and documents findings; performs QA audits.
• Relocates/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required. Performs mid‑year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime; maintains adequate coverage for all facilities.
• Prepares month‑end reports.
• May perform training and onboarding of new clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility; maintains budget control throughout the year.
• Participates to assure fiscal responsibilities of the department are met, including implementation of cost containment programs, management of overtime and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross‑functional groups; may be required to give presentations and speak in groups.
• Demonstrates and lives the values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Qualifications

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.

Preferred Work Experience

• Customer service in a retail or service environment.

Physical and Mental Requirements

• Extensive use of phone and PC.
• Prolonged standing/sitting.
• Fine dexterity with hands/steadiness.
• Ability to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking.
• Vision – requires constant visual attention to detail.
• Walking.
• Balancing.
• Bending/Kneeling.
• Pushing/Pulling.
• Reaching/Twisting.

Knowledge

The position requires the ability to effectively communicate in English.

Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, on‑call and overtime.
• Must have a valid driver's license and clean driving record.
• Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner.
• Capable of handling multiple priorities in a high‑volume setting.
• Proficient PC skills including experience using MS Office applications.
• Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Must be able to manage individuals in multiple geographies/locations.
• Position requires travel.

Education

• Bachelor's Degree in Business Administration, Healthcare or related field (Preferred).
• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Licenses and Certifications

• Phlebotomy certification required in certain states (California, Nevada, Washington, Louisiana).

Work Requirements

• Travel required.

Equal Opportunity and Fair Chance

Quest values diversity and is an Equal Opportunity Employer. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable fair‑chance laws.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information; and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest honors our service members and encourages veterans to apply. We do not accept unsolicited resumes from staffing agencies.