Phlebotomy/Pathology Coordinator, 2nd Shift, Full Time .9 FTE

Trinity Health; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Trinity Health in Grand Rapids, MI is seeking an experienced phlebotomy supervisor to coordinate staffing across inpatient, outpatient and outreach sites. The role leads triage of phlebotomy services, coaches staff to meet quality metrics, and ensures timely specimen collection and processing.

The ideal candidate has a high school diploma (or equivalent), phlebotomy training, ASCP certification within 3 months of hire, and at least six months of phlebotomy experience, with leadership experience

Qualifications

• Minimum: High school diploma, or equivalent.
• Preferred: Phlebotomy Training or Phlebotomy Technical School.
• Minimum: ASCP certification to be obtained within 3 months of hire.
• Minimum: Six months of phlebotomy experience.
• Preferred: Previous leadership experience.

Responsibilities

• Must be competent in all Specimen Control areas: Outpatient, Inpatient and offsite facility draws.
• Performs triage to sort inpatient phlebotomy blood draw patients, ensuring timely Routine, Timed, Stat and ASAP draws.
• Assigns lab staff roles, troubleshoots, and handles atypical situations to facilitate quick specimen collection.
• Serves as a resource to colleagues on questions relating to testing and functions.
• Responds to inquiries related to lab services.
• Prepares, packages and routes specimens for testing per biohazard regulations.
• Monitors test result turnaround times and reports non-automated results.
• Manages patient accounts for non-automated tests and runs daily specimen reports.
• Coordinates daily staff huddles and quality checks; supports resource planning.
• Observes and coaches staff to adhere to work standards and monitors performance metrics.

Skills

Communication

Interpersonal

Clerical

Customer service

Critical thinking

Education

High school diploma

Phlebotomy training

Job description

Summary

Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards.

Employment Type

Full time

Shift

Evening Shift

Description

Coordinates staffing for Specimen Control areas, namely inpatient, outpatient and outreach facility phlebotomy and registration. Leads and triages inpatient and traveling phlebotomy services. Troubleshoots lab-related needs from inpatient caregivers and staff at outpatient health parks. Ensures all inpatient and outpatient specimens are accounted for and processed appropriately. Reviews multiple reports for quality. Coaches staff to adhere to departmental metrics and work standards.

Qualifications

Education

• Minimum: High school diploma, or equivalent.
• Preferred: Phlebotomy Training or Phlebotomy Technical School.

Credentials / Licensure

• Minimum: ASCP certification for Phlebotomy (or other accrediting agency) to be obtained within 3 months of hire.

Related Experience

• Minimum: Six months of phlebotomy experience.
• Preferred: Previous experience in a leadership role.

Skills

Other Knowledge, Skills and Abilities

• Minimum: Strong communication, interpersonal and clerical skills.
• Strong customer service skills.
• Strong critical thinking skills.
• Able to access situations, consider alternatives and respond with appropriate action

Computer Competency

Familiarity with standard desktop and windows based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions.

Physical / Mental

Minimum: Sitting for long periods of time; mobile; bending, stooping and reaching above head and lifting and carrying as part of daily responsibilities. Keyboard, repetitive tasks of typing and phone use.

Essential Functions

• Must be competent in all areas of Specimen Control: Outpatient, Inpatient and offsite facility draws
• Performs triage to sort inpatient phlebotomy blood draw patients, ensuring that Routine, Timed, Stat and ASAP draws are collected in a timely manner.
• Assigns lab staff roles, troubleshoots, and handles atypical situations offline to facilitate a smooth and timely specimen collection process.
• Serves as a resource to colleagues on questions and concerns relating to testing and functions.
• Responds to inquiries related to lab services.
• Prepares, packages and appropriately routes specimens for testing, observing biohazard regulations.
• Monitors test result turnaround times to ensure timely delivery to physicians.
• Manually reports non-automated lab results.
• Manually charges patient accounts for non-automated tests.
• Runs daily reports to track and account for specimens.
• Communicates with other shifts regarding passing of work; conducts daily staff huddles and quality control checks.
• Monitors and shifts staff to maximize resources and cover staff shortages.
• Observes and audits staff to ensure adherence to work standards; provides coaching as needed.
• Tracks and documents performance metrics for leadership review.
• Maintains communication with test labs to troubleshoot issues and minimize delays.
• Attends regular department leadership meetings.
• Acts as a professional role model to staff.
• Continuously seeks ways to improve lab processes and reduce waste.
• Performs other related duties as assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.