Phlebotomy Operations Lead

TridentCare; Worcester (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

TridentCare is seeking a Phlebotomy Supervisor to oversee phlebotomy operations across shifts and lead a team of phlebotomists. You will ensure accurate timekeeping, monitor competency, and collaborate with area managers to deliver excellent service while maintaining regulatory standards.

The role requires strong leadership, training oversight, and the ability to coordinate with multiple departments to support seamless specimen collection and reporting.

Responsibilities

• Oversees phlebotomy operations and personnel on all shifts including scheduling available staff in an efficient manner.
• Communicate Facility Concerns to Area managers
• Work with Area Managers and other Field personnel in such a way as to provide excellent customer service.
• Must be able to work under minimal supervision and accurately maintain time records.
• Regularly reviews phlebotomy competency, providing training, skills assessment and in-service education of assigned staff as required.
• Monitoring STAT’s, Peak & Trough and after hours specimen collection.
• Interacts with Phlebotomy Manager and Laboratory Director to ensure that these personnel are trained in such a way as to provide phlebotomy services satisfactorily and within local, state and federal regulations.
• Prepares and evaluates reports indicating phlebotomy production progress.
• Prepares regular and annual evaluations of phlebotomy staff.
• Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry.
• Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures. Monitors that personnel follow established protocols.
• Regularly reports to Phlebotomy Manager.
• Must conduct business in a professional and ethical manner and lead by example.
• Responsible to attend to the immediate needs of phlebotomy personnel.
• Constant in-service of phlebotomy personnel regarding safety, resident’s rights and conduct, company changes in policy, procedures and local, state and Federal Compliance.
• Diligently monitor phlebotomist personnel activities including time tracking, travel, general practices, provided operational reports.
• Assists with oversight of morning courier operations, scheduling available staff and monitoring routes.
• Minimal housekeeping of their assigned drop site and/or workstations.
• Review and approve phlebotomists working regular hours and overtime. Responsible for accurate and timely submission of time and mileage sheets to payroll department.
• Work cooperatively with payroll department & representative.
• Prepares and submit weekly activity report to Phlebotomy Manager.
• Attend Regional Phlebotomy meetings when scheduled.

Job description

TridentCare is seeking a Phlebotomy Supervisor to oversee phlebotomy operations across shifts and lead a team of phlebotomists. You will ensure accurate timekeeping, monitor competency, and collaborate with area managers to deliver excellent service while maintaining regulatory standards.

The role requires strong leadership, training oversight, and the ability to coordinate with multiple departments to support seamless specimen collection and reporting.